Cosmetology Consumer Liaison

Cosmetology Consumer Liaison-Clark, NJAt Curion, We Connect Brands to People.Our expertise and passionate pursuit of insights enable our clients to make informed decisions that drive meaningful impact.Our vision?Advancing the way brands connect to people to build a better future.Our core values: Integrity, Resiliency, Accountability, Curiosity, and Collaboration.We are seeking aConsumer Liaisonwho is alicensed cosmetologist, a stellar communicator, has a strong attention to detail, enjoys working in a fast-paced and dynamic environment, and is a people-person.Job SummaryThe Cosmetology Consumer Liaison is a dynamic critical client facing role supporting our personal care product consumer research team.They will manage a high-volume reception desk.Duties include assessing hair attributes to qualify new volunteers for studies by utilizing their expertise as a licensed cosmetologist.This role is responsible for study request intake, volunteer recruitment, and daily communication on study fill-rate progress.Key to the role is ensuring a welcoming and professional environment for the test center, handling all volunteer inquiries, and tracking study participation and compensation.The right candidate for this role will have a strong customer service background with the ability to handle the occasional escalated volunteer.ResponsibilitiesCreate a positive memorable experience for volunteersConduct in-person hair assessment consultations to qualify volunteers for the program and ongoing studies (must be licensed to do allergy patch test), updating expert ratings (hair demographics) within ARCS database.Perform study recruitment via phone and in-personBook qualified volunteers for study appointments based on testing needsMake appointment confirmation and reminder callsPerform volunteer check-in/check-out; capture consent formsUpdate participation and incentive amounts in ARCS databaseRespond to volunteer inquiries in a timely manner, accurately and professionallyAssist stylists with volunteer prep, or product application when needed (must be licensed to do this function)Any other tasks and projects as assigned by managementSkills Needed To Be SuccessfulPreferred: Bi-lingual English and SpanishStrong task management skillsExtremely detail-oriented, committed to quality, ability to check own work effectivelyAbility to clearly communicate with other departmentsAbility to work independently and as part of a teamAbility to remain calm under pressureAbility to be agile in a frequently changing environmentAbility to handle multiple tasks while maintaining a high level of accuracyExhibit Exemplary Customer ServiceExperience RequirementsLicensed cosmetologistPost-secondary education or the equivalent of related job experience5+ years of prior reception/administrative/customer service experienceExperience in consumer research is a plusProficient in Microsoft Office productsKnowledge of ARCS panel management software is a plusPhysical RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Must have the ability to escort panelists to and from study execution area.Will make and receive phone calls.Must be able to type, use computer keyboard, and read computer monitor.Ability to interact with coworkers, clients, and consumers in person and over the phone.QualificationsFor Curion'sCosmetology Consumer Liaisonposition, we offer a starting hourly rate of $*****-$***** an hour based on the qualifications and experience of each individual.Curion offers a benefits package for this position which includes:401(k) retirement