Head Of Guest Relations

Borgo Pignano Relais & Châteaux is a 750-acre private estate nestled in the rolling hills and valleys of Tuscany, where elegance, authenticity, and sustainability come together in a unique hospitality experience.Our philosophy is based on slow living, organic farming, and respect for nature, creating an atmosphere that combines the comfort of a 5-star resort with the warmth of Tuscan hospitality.We offer our guests refined stays, outstanding fine dining, and wellness-oriented activities.Joining our team means helping to create memorable experiences with passion, courtesy, and attention to detail.Discover your next opportunityWe are looking for an engaging and proactive Senior Receptionist t to join our team from March to September/October ****.As part of the Front Office team, you will coordinate daily reception and concierge operations, supervise staff, and support management in ensuring smooth operations in line with the standards of excellence of Relais & Châteaux and Borgo Pignano.Your responsibilities- Supervise employees and assist with daily tasks to ensure efficient Front Office operations- Ensure that Relais & Châteaux and Borgo Pignano standards are consistently followed- Focus on Front Desk activities, including check-in, check-out, and concierge services- In the absence of the Front Office Manager, oversee operations, provide direction and feedback to the team, and train new staff members- Handle and resolve conflicts among team members- Assist guests effectively with inquiries, restaurant reservations, and experience bookings- Offer constant support to colleagues and hotel management- Monitor guest stays, ensure their needs are met, and respond promptly and courteously to complaints and feedbackReporting line- Front Office ManagerWhat we are looking for- 2-3 years of experience in the same role within 4*/5* environments- Strong customer service orientation and problem-solving mindset- Assertive leadership and ability to motivate a team- Attention to detail and strong organizational skills- Excellent communication and interpersonal abilities- Emotional intelligence: sensitivity to guest and colleague needs, with the ability to manage personal emotions in challenging situations- Passion for service, discretion, and courtesy- Fluent in English (Italian knowledge is a plus)- Excellent grooming standards in line with 5* hospitality requirements- Respect for nature and sustainability values- Own car- Verifiable professional referencesWhat we offer- A role within a luxury and sustainability-driven hospitality environment- Shared accommodation and meals included- Uniform & laundry service- Professional growth opportunities and continuous training- A passionate team that values people's well-being and nurtures talent- Training on Relais & Châteaux standards, quality, and industry regulationsOur Commitment to YouAt Borgo Pignano, we offer a stimulating and inclusive work environment, where collaboration, creativity, and personal growth are at the core.We invest in continuous training with personalized development paths, guided by experienced managers and oriented toward excellence.Joining our team means contributing to outstanding hospitality in one of the most exclusive locations in Tuscany.Ready to join us?Send us your CV together with your consent to the processing of personal data pursuant to Regulation (EU) ******** 'General Data Protection Regulation' ('GDPR') and Legislative Decree No. ******** ('Privacy Code'), as well as any other applicable provisions on the protection of personal dataYour next chapter could begin here.We look forward to meeting you