Delivery Account Manager

1 giorno fa

Torino, Italia Stefanini Emea A tempo pieno

Job DescriptionThe mission of an Account Manager is to bring value to the clients by ensuring their needs are understood, prioritized and met through excellent delivery service.They are responsible for building and maintaining strong long-term relationships by acting as a trusted advisor, fostering client loyalty, identifying opportunities for growth, and contributing to the achievement of the clients' strategy and transformation journey.ResponsibilitiesAct as the primary point of contact for overall contract delivery.Establish and maintain strong relationships with key client stakeholders to ensure open communication and trust.Understand client business goals, challenges and requirements to effectively tailor services to meet their needs.Build the governance structure agreed with the client expectations and drive the execution.Develop strategic account plans that outline objectives, growth opportunities and strategies for enhancing client relationships.Identify and pursue opportunities for upselling or cross-selling additional services based on client needs and business objectives.Collaborate with Stefanini and client stakeholders to implement agreed changes that foster client satisfaction.Responsible for monitoring and managing the financial health of services by evaluating estimated versus actual costs, understanding revenue dynamics, identifying and implementing initiatives to enhance profitability and achieve financial objectives.Ensure compliance with service level agreements (SLAs) and other contractual obligations; account for contract execution.Collaborate with Stefanini teams to ensure services are delivered according to agreed standards and timelines.Monitor project progress, identify potential issues and implement corrective actions as needed together with the delivery team.Identify potential risks within accounts and develop mitigation strategies to address them proactively.Monitor and address any client dissatisfaction or service delivery issues to avoid escalation.Work closely with technical teams to ensure that solutions are tailored to meet client specifications and expectations.QualificationsMinimum 5 years of experience in Account Management, Service Delivery Management or Client Relationship Management within the IT or technology services industry.Strong background in managing enterprise client contracts and cross-functional teams.Solid understanding of budget management, KPIs and profitability.Experience in business development, upselling and strategic account planning.Excellent communication, negotiation and stakeholder management skills.Strong organizational skills with focus on governance, reporting and risk management.English and Italian proficiency (spoken & written).Familiar with industry trends, service delivery standards and customer satisfaction practices.Key SkillsProject Management Methodology, Kanban, Project / Program Management, Agile, Waterfall, Project Leadership, Application Development, Project Management, Scrum, Microsoft Project, SDLC, Project Implementation.Employment DetailsEmployment Type: ContractExperience: yearsVacancy: 1#LI-HYBRIDRequired ExperienceManager#J-*****-Ljbffr

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