Head Of Customer Service – Global Hospitality Network
2 settimane fa
Mangia's Resorts, a distinguished hospitality brand of Aeroviaggi S.P. A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment.With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia's offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle.Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.Job descriptionOn the southeastern coast of Sicily, nestled between the blue of the Mediterranean Sea and centuries-old olive groves, Costa Ragusa comes to life with two unique experiences: an exclusive 5-star resort and a charming village that embodies authentic allure .We are seeking an Room Division Manager to join our team at the property located in Ragusa for the upcoming **** season.Responsabilities:Lead the Room Divisions team and its departments within budgeted guidelines, to ensure operational efficiency, high quality service standards, and consistent excellence along with a seamless guest experiencePlan, direct, control, coordinate and participate in all areas and activities of the Rooms DivisionIdentify opportunities and development solutions to enhance the performance for all aspects and operationsImplement any Rooms-related projects and programsCreate, monitor and enforce Rooms Divisions KPI's, schedules, policies and procedures for own management and teamsDevelop positive relations with all stakeholders, whilst remaining professional and service oriented at all times, always ensuring a high level of courtesy with all partiesEnsure appropriate processes and systems are in place to control costs, deliver both revenue and profit margins as per budget projectionsSupervise all safety and hygiene standardsRequirementsA minimum of 5 years' working experience in a similar position in Upper Upscale Resorts.International experience will represent a plusIn depth knowledge of Front Office and Concierge, Housekeeping and Laundry operations in Upper Upscale ResortsGood knowledge of revenue management, PMS and reservationsFluent in Italian and English.Knowledge of a third European language will represent a plusExcellent communication skills in all aspects: verbal, written and non-verbalDynamic, curious and that exhibits a passion for excellence, will have the ability to multitask and solve problems efficientlyStrong leadership skills, service oriented and guest focused, talented in people management, performance driven, assertive and pleasant personalitySuperb organisational and interpersonal skills: you must be approachable, open-minded and fair, with impeccable grooming standardsWhat We Offer:Type of contract seasonalAccommodation availableMeals providedCareer growth opportunities within the companyDynamic and collaborative work environmentOngoing training and access to professional development courses
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