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OverviewDescrizione dell'offerta di lavoroMember Services Representative Third Shift • Giugliano in Campania, ITResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate needed updates to member's accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.Assist in maintaining the neatness and cleanliness of the club.Close shift for that business day.Create a bank deposit for next day.Qualifications / RequirementsCustomer service background preferred.Basic computer proficiency.A passion for fitness and health.Upbeat positive attitudePunctuality and reliability is a must.Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.Must be 18 years of age or older.Physical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Ability to work 3rd shift (overnights).Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.#J-*****-Ljbffr
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