Senior Logistics Operations Manager
19 ore fa
Overviewto lead our Italian operations and drive performance, quality and profitability across Milan, Bologna and Rome.You willown the operational KPIs and service quality, lead multi-city teams (controllers, HR / people support and local operations staff), manage the P&L and budget, and represent the company in weekly client meetings for key accounts.The ideal candidate has solid experience running logistics operations in Italy, is confident with numbers, and is very strong in Excel and data-driven decision-making.Key responsibilitiesOwn the operational metrics on-time performance, delivery success, quality, productivity, safety across Milan, Bologna and Rome.Ensure processes and SOPs are correctly implemented and followed at station / city level.Run regular performance reviews with local teams and implement corrective action plans where needed.Ensure consistent service quality across all cities, aligned with client SLAs.Lead and coach local teams, including controllers, HR / people support and city operations leads.Set clear goals, monitor performance, and support the development of key team members.Foster a culture of ownership, accountability and continuous improvement.Hold weekly operational meetings with key clients, presenting KPIs, root-cause analysis and action plans.Act as main operational escalation point for Italian operations.Work closely with clients on ramp-ups, peak planning and new initiatives.P&L, budget & financial controlOwn the operations P&L for Italy: revenue, variable and fixed costs.Prepare and manage budgets and forecasts together with the Country Manager and Finance Controller.Monitor margins and unit costs; implement cost-optimisation initiatives without compromising quality.Ensure accurate monthly reporting and explanation of variances vs budget / forecast.Cross-functional collaborationWork closely with the Finance Controller on reporting, accruals, and financial analysis.Coordinate with HR on workforce planning, hiring needs and people issues.Collaborate with Fleet, IT and other support functions to ensure operations run smoothly.Excel and data analysis to identify trends and drive decisions.Build and maintain operational dashboards and standard reports.Lead continuous improvement projects to increase productivity, reduce waste and improve service.Requirements5+ years' experience in logistics operations in Italy (last-mile, parcel, e-commerce or similar).Experience managing P&L and budgets for an operations function.Very strong numerical skills and advanced Excel; comfortable with data-driven decision-making.Experience leading multi-site or multi-city operations teams.Comfortable running and presenting KPIs / action plans.Strong organisational skills, attention to detail and ability to prioritise under pressure.Italian language strongly preferred due to the nature of the role.Willingness to travel between Milan, Bologna and Rome (and between Barcelona / London for Board Meetings).Nice to have: Experience working with large e-commerce / parcel / last-mile clients; background in fast-growing or scale-up environments; experience with BI / reporting tools in addition to Excel.Competitive salary, aligned with experience and responsibility; performance bonuses linked to operational KPIs and P&L delivery.Travel expenses covered in line with company policy.#J-*****-Ljbffr
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