Drive Captain

About Four Seasons: Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples.Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club.The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.About the role The Drive Captain is responsible for overseeing and coordinating all curbside, arrival, and departure operations, creating a seamless and elevated sense of arrival for hotel, restaurant, and banquet guests.This role supervises driveway activity, ensures efficient traffic flow, and serves as the primary point of coordination between Valet, Bell, House Car, and Front Office teams to guarantee a smooth, professional, and memorable guest experience.What you will do Lead and oversee all curbside and drive operations, ensuring a warm, organized, and efficient guest arrival and departure experience.Greet guests arriving by private car, taxi, rideshare, or limousine with a professional welcome; assist with opening car doors and ensuring guest safety when entering or exiting vehicles.Coordinate with Valet Attendants to issue valet tickets, control vehicle flow, and ensure timely parking and retrieval of guest vehicles.Direct guest vehicles, taxis, and rideshares to appropriate staging areas to maintain smooth traffic flow on the drive.Oversee the handling of guest luggage upon arrival and departure, ensuring luggage is unloaded, tagged, and transferred according to policy and procedure.Escort guests to the Front Desk when appropriate, providing introductions and coordinating with Bell Staff for luggage delivery.Supervise and support curbside staff during high-volume periods, special events, and group arrivals, including unpacking, organizing, and staging luggage from buses or large vehicles.Serve as the primary point of contact for curbside guest inquiries, offering directions, recommendations, transportation assistance, and information about hotel amenities, services, and local attractions.Coordinate and oversee the operation of the house car, managing guest schedules, wait times, and expectations; arrange alternative transportation during peak periods when necessary.Handle guest concerns and service recovery at the drive level with professionalism, discretion, and a solution-oriented approach.Assist departing guests by coordinating luggage loading, calling taxis or ride services, and ensuring a smooth and timely departure.Ensure the exterior entrance, driveway, and immediate interior front-of-house areas are clean, organized, and aligned with brand standards.Maintain strong communication with Front Desk, Valet, Bell Staff, Security, and leadership to ensure operational alignment and guest satisfaction.Assist Valet and Bell Staff during peak business periods by answering phones, pulling tickets, and supporting overall operations as needed.Ensure compliance with all Four Seasons Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact.Work harmoniously and professionally with all team members, acting as a role model for service excellence and brand standards.Maintain familiarity with daily event schedules, outlet hours, and resort activities to proactively assist guests.What you bring High school diploma or equivalent experience Strong reading, writing, and verbal communication skills in English Previous guest services, front drive, valet, or related hospitality experience preferred Professional presence with strong customer service and leadership skills What we offer: Four Seasons believes in offering the best to the best when it comes to employee benefitsHere is what we are offering you: *Lucrative salary*Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days*Time off plans starting on the day of hire*An opportunity to be a part of a cohesive team in an inclusive work environment*Complimentary and discounted hotel staysaround the world*Wellbeing and mental health initiatives and focused company*Embracement and promotion of diversity in our workplace*Complimentary employee meals and beverages*Tuition reimbursementLearn more about what it is like to work at Four Seasons-visit us: Four Seasons is an Equal Opportunity, Affirmative Action employer.Minorities, women, veterans, and individuals with disabilities are encouraged to apply.To access the 'EEOC is The Law' Information poster please visit this website - Visa Requirements US work authorization is required.Four Seasons is an Equal Opportunity, Affirmative Action employer.Minorities, women, veterans, and individuals with disabilities are encouraged to apply.To access the 'EEOC is The Law' Information poster please visit this website -