Program Manager, Retail Efficiency

Amazon.com, Inc. (NASDAQ:AMZN) is a Fortune 500 company headquartered in Seattle that offers a wide range of products worldwide.Amazon Retail Business Services (RBS) uses technology to improve the customer and selling partner experience, lower costs, and accelerate the Amazon flywheel through catalog defect resolution, listing quality improvement, and operational efficiency.RBS is looking for a Program Manager to join an exciting program to centralize and standardize Instock operations handled by the WW Retail team.ResponsibilitiesDrive expansion of the Instock program and prepare a strategic roadmap featuring innovative customer solutions.Implement programs that increase engagement of Amazon Selling Partners, improving product adoption.Create reports and metrics to demonstrate progress, provide insights, and send regular updates to senior leadership.Partner with worldwide Amazon teams to identify and drive upstream defect elimination projects.Manage new and existing programs, delivering difficult projects and goals across multiple organizations.Work directly with operations leaders, support leaders, and third-party vendors to design and deliver scalable solutions.Collaborate with other program managers to secure resources, scope efforts, set priorities, and meet milestones.Own program communication, accelerating progress through timely decisions and barrier removal.Influence design and development of strategic processes.Develop, implement, and govern KPI reporting for a portfolio of programs, using data to influence business decisions.Engage other Amazon business units globally to share best practices and enhance end-to-end outcomes.Manage post-launch support plans and continuously improve program quality and operational excellence.About YouLeader: Experienced in leading cross-functional teams to tangible milestones and delivering valuable projects.Doer: Proven track record of delivering end-to-end projects, overcoming obstacles.Detail Oriented: Exceptional attention to detail and the ability to spot errors others miss.Influencer: Innovative leader who identifies opportunities and gains support using data, storytelling, and persuasion.Communicator: Skilled at communicating expectations, requirements, and progress to senior leaders, peers, and partners.Problem Solver: Demonstrated problem-solving skills to tackle difficult challenges.Basic Qualifications3+ years of program or project management experience.3+ years of cross-functional experience working with tech and non-tech teams.3+ years of defining and implementing process improvement initiatives using data and metrics.Advanced proficiency in Excel (Pivot Tables, VLOOKUPs) and SQL.Experience defining program requirements and using data to drive improvements.Preferred Qualifications3+ years of end-to-end delivery and communicating results to senior leadership.3+ years of process improvement experience.Stakeholder management experience with multiple stakeholders at varied organizational levels.Experience building processes, project management, and schedules.Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr