Customer Care_Settore Automotive

7 giorni fa

Cagliari, Italia Adecco A tempo pieno

Adecco Italia S.p.A., per multinazionale cliente, leader nel settore della mobilità ricerca:CUSTOMER CARE_SETTORE AUTOMOTIVELa risorsa, all'interno DelDipartimento Customer Caredi un contesto strutturato e di respiro internazionale, sarà responsabile nelle seguenti attività:ricezione e gestione delle segnalazioni/complaints del Cliente attraverso i canali dedicati (software CRM/email/pec)analisi dei casi con utilizzo degli strumenti a supporto (sistemi gestionali, archivi documentali)gestione delle richieste attraverso approfondimenti con il Cliente e/o il coinvolgimento dei Reparti Operativiraccolta feedback dai Reparti, in linea con gli SLA (Service Level Agreement) definiti e condivisi per ciascuna casisticacondivisione con i Clienti delle specifiche per la risoluzione del caso.RequisitiLaurea triennale/specialistica in discipline umanistiche/comunicazione/Giurisprudenza.Esperienza pregressa di almeno un anno maturata in attività di customer care di 2° livello, preferibilmente presso realtà operanti nel settore automotive.Ottime capacità comunicative, orientamento al Cliente e problem solving.Buona conoscenza e capacità di utilizzo del pacchetto office.Inglese B1/B2.E' previsto un contratto iniziale di somministrazione a tempo determinato semestrale di 40 ore settimanali.Ral 33k.Sede di lavoro: Roma sud.Modalità di lavoro: ibrida.I candidati ambosessi (L.******) sono invitati a leggere l'informativa sulla privacy.Facsimile di domanda disponibile al seguente link Facsimile domanda candidatura.ATTENZIONE: Abbiamo rilevato la presenza in rete di molti annunci falsi; prendi visione dei nostri consigli per riconoscere i tentativi di truffa al seguente link.Adecco Italia S.p.A. (Aut. Min. Prot. N.****-SG del ).

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