Remote Customer Success Director
17 minuti fa
This position is posted by Jobgether on behalf of a partner company.We are currently looking for a Customer Success - REMOTE.In this pivotal role, you will take charge of the end-to-end customer experience, defining and executing strategies to enhance overall satisfaction and loyalty.Your leadership will drive a high-performing team, while also supporting the sales function to ensure seamless communication with clients.As you guide improvements in operational processes, your contributions will be vital to both internal efficiency and the delight of our customers.Join us to make a significant impact in a fast-growing, dynamic environment.AccountabilitiesOwn the end-to-end customer experience and define scalable customer success strategies to support growth.Establish and track KPIs, processes, and team goals aligned with business objectives.Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.Enable the consultative sales process through client communications across email, SMS, and social platforms.Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.Support third-party and social commerce sales channels in coordination with marketing and sales teams.Manage client onboarding and equipment setup, coordinating installations with technical service partners.Respond to customer inquiries regarding product use, service needs, and ongoing support.Lead customer communications related to logistics, damages, and return claims.Monitor recurring operational pain points and identify opportunities for automation or process streamlining.RequirementsMinimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.Outstanding written and verbal communication skills.Strong analytical and problem-solving skills with attention to detail.Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage.BenefitsA remote-first, globally distributed team and flexible work environment.The opportunity to lead a high-impact function within a fast-growing brand.A collaborative, passionate culture driven by innovation and a love for coffee.Why Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the bestData Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer.This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR).You may exercise your rights (access, rectification, erasure, objection) at any time.#J-*****-Ljbffr
-
Remote Customer Success Director: Scale Growth
17 minuti fa
Ari, Italia Medium A tempo pienoA dynamic company is seeking a Customer Success leader to enhance the end-to-end customer experience.This role involves defining strategies, managing a high-performing team, and supporting sales functions in a remote-first environment.Candidates should have 5+ years in client-facing roles, e-commerce experience preferred, and strong communication skills.Join...
-
Remote Enterprise Csm
2 ore fa
Ari, Italia Medium A tempo pienoA leading technology firm is seeking a Strategic Customer Success Manager to enhance customer experiences for enterprise clients in the EMEA region.This remote role involves building strong relationships, driving product adoption, and collaborating with various teams.The ideal candidate will have at least five years of experience in B2B SaaS customer...
-
Director Customer Advocacy
3 ore fa
Ari, Italia Medium A tempo pienoThis position is posted by Jobgether on behalf of a partner company.We are currently looking for a Director, Customer Advocacy inBulgaria.In this role, you will lead the strategy and execution of customer advocacy initiatives across the EMEA region, transforming successful customers into influential voices and long-term champions.You will operate at the...
-
Ari, Italia Medium A tempo pienoA leading analytics platform is seeking a Customer Success Manager for SMB accounts in Italy.You will cultivate relationships with small to medium businesses, drive product adoption, and ensure customer satisfaction.The ideal candidate has 2+ years in a B2B customer-facing role, strong CRM skills, and is proficient in English, Portuguese, and Spanish.This...
-
Global Si Partner Director
1 ora fa
Ari, Italia Medium A tempo pienoA SaaS telecom company in Italy is seeking a Director of Partner Management to lead and scale its global ecosystem of System Integrator partners.This position entails strategic planning, onboarding, and managing partners, ensuring delivery of software solutions and driving customer satisfaction.The ideal candidate will have over 8 years of experience in...
-
Customer Success Manager
2 ore fa
Ari, Italia Medium A tempo pienoAbout TeramindTeramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization.With our comprehensive suite of solutions, organizations gain unprecedented visibility into user activities while enhancing security, optimizing productivity, and ensuring compliance.Trusted by...
-
Customer Success Manager
2 ore fa
Ari, Italia Medium A tempo pienoThis position is posted by Jobgether on behalf of a partner company.We are currently looking for a Strategic Customer Success Manager - REMOTE.In this role, you will play a pivotal role in shaping and enhancing customer experiences for our largest and most complex clients across the EMEA region.Your efforts will drive product adoption, health, and long-term...
-
Customer Success Manager
3 giorni fa
Ari, Italia Jobgether A tempo pienoCustomer Success Manager - Media BuyingThis position is posted by Jobgether on behalf of a partner company.We are currently looking for a Customer Success Manager Media Buying in Bulgaria.This role sits at the heart of customer growth and long-term success within a performance-driven adtech environment.You will own client relationships end to end, acting as...
-
Remote Clinical Client Success Manager
17 minuti fa
Ari, Italia Medium A tempo pienoA healthcare service provider is seeking a Client Success Manager for a remote role, focusing on enhancing client relationships within the clinical trial space.Responsibilities include managing accounts, improving service levels, and ensuring timely delivery of commitments.The ideal candidate has 3–7 years of relevant experience and strong communication...
-
Director Of Partner Management
1 ora fa
Ari, Italia Medium A tempo pienoThis position is posted by Jobgether on behalf of a partner company.We are currently looking for a Director of Partner Management in Bulgaria.This role offers an exciting opportunity to lead and scale a global ecosystem of System Integrator (SI) partners for a growing SaaS telecom business.You will be responsible for onboarding, enabling, and managing...
