Assistant Store Manager

Your roleWe're in business to save our home planet.The Assistant Store Manager supports the Store Manager in overseeing daily operations and leading the retail team, with a strong focus on delivering exceptional customer service, team coordination, and upholding Patagonia's values.This role helps drive an engaged team, contributes to commercial performance, ensures operational compliance, and maintains a positive, purpose-driven store environment.As a key leader on the floor, the Assistant Store Manager holds daily decision-making authority and provides full leadership coverage in the Store Manager's absence, playing a critical role in achieving store goals aligned with both brand purpose and business objectives.Customer experience deliveryProvides exemplary customer service on the shop floor and leads by example in handling inquiries, resolving escalations, and representing Patagonia's values.Encourages a consistent service mindset across the team and acts as a go-to person for product information and storytelling.Sales and visual executionActivate daily sales plans, manage visual standards, and drive replenishment or floor-based actions to meet short-term sales targets.Operational routines and continuityExecute store tasks such as opening/closing, scheduling adjustments, and floor planning, while escalating operational challenges to the Store Manager where needed.Ensures compliance with retail policies and acts as the responsible person in the absence of the Store Manager.Team supervisionAssists in team supervision, facilitates daily communication, shift handovers, and task allocation.Oversees shop floor activities by assigning roles, monitoring workflows, and ensuring store procedures are followed to enable effective daily operations.Supports the Store Manager in evaluating team performance, fostering collaboration, and maintaining a positive team culture.Acts as the main point of contact when the Store Manager is away.Environmental engagement and activismEngages the team and customers in store-based environmental and community actions.Supports the planning and delivery of local events and contributes to the environmental storytelling on the shop floor.Promotes daily operational sustainability efforts.What we're looking forInclusive mindsetMinimum 2-3 years of experience in retail or related customer service, ideally with at least one year as a Team Lead or similar capacityFluent in English and Italian; other European languages are a plusExcellent communication skills, able to interact clearly and empathetically with a wide range of customers and team membersFull understanding of the store's POS system and confidence in managing transactions, returns, and cash handling processesStrong task delegation skills, coordinating day-to-day operations, allocating responsibilities, and adjusting workflows based on customer flow and store needsSolid problem-solving ability to independently handle complex service interactions and role-model brand-aligned communicationAttention to detail to manage in-store presentation, product placement, and floor readiness in line with seasonal guidanceA love of the outdoorsA passion for saving our home planet and making a positive impact through your workIt's a plus if you also have the followingPatagonia product experience/knowledgePersonal or professional experience with outdoor sportsOther important detailsThis is a full-time position based in Milan, ideally starting from February/March ****.Equal Employment OpportunityWe strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia.Our interviews include standardized questions that focus on the aspects that are important for success in the role.At Patagonia, we commit to becoming an anti-racist company that leads by example.This means doing the work to be inclusive and equitable, across all aspects of our business.Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, color, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.At Patagonia, we strive to have inclusive representation within our organization and embrace a diverse mix of talent to contribute to our culture.We actively seek applications from Black and People of Color (BPOC) and other underrepresented groups.As we are in business to save our home planet, we can only do this together.Please make sure that your CV and cover letter are in English.#J-*****-Ljbffr