Senior Operations Manager
17 ore fa
OverviewTelepass Innova (società 100% controllata da Telepass che si occupa di sviluppare soluzioni innovative per il mercato della mobilità) cerca un Senior Operations Specialist che porti governance, metodo e velocità nell'esercizio dei sistemi di telepedaggio e dei servizi di mobilità digitale.La figura coordina attività operative E2E, governa incident e cambi in produzione, coordina partner esterni e contribuisce alla definizione di KPI e best practice per scalabilità e qualità del servizio.Responsabilità principaliService OperationsGarantire continuità del servizio, stabilità e performance tramite monitoraggio, alerting e capacity planning.Definire e mantenere SLA/KPI, dashboard di osservabilità.Incident & Problem ManagementCondurre end-to-end il ciclo di Incident Management(triage, contenimento, comunicazione, escalation).Gestire Major Incident con war-room cross-funzionali; Root Cause Analysis(RCA) con azioni correttive/preventive tracciate.Istituire e presidiare metriche, backlog problemi, trend.Data Analysis & KPIEstrarre evidenze quantitative da log e basi dati (SQL/BigQuery); definire KPI operativie reportistica verso stakeholder interni/esterni.Individuare pattern e correlazioni per early detectione prevenzione regressioni.Gestione team esterni e fornitoriCoordinare partner/fornitori (terze parti, field, system integrator) con ingaggio su SLA, hand-off chiari e standard di qualità.Pianificare e verificare on-call/out-of-hours supporte processi di escalation.Change & Release ManagementSupportare gestione rilasci e modifiche in produzione con quality gates, OTA ramp, roll-back plan.Allineare Dev, QA, E2E e Operations su Release Notee Test Reportprima del rollout.Miglioramento continuo e complianceStandardizzare best practice(ITIL/DevOps/etc.) per ridurre variabilità e debito operativo.Contribuire a audit interni, requisiti di dominio (es. EETS/DSRC/GNSS, KPI di tolling), sicurezza e conformità.Requisiti minimi5+ anni in ruoli Operations/Service Management su sistemi mission-critical o large-scale.Esperienza documentata in Incident/Problem/Change Management.Solida pratica su SQLe data analysis (preferenza Google BigQuery); dimestichezza con log analysis e strumenti di osservabilità.Buona padronanza di Unix/Linux, scripting (bash/python), e lettura log.Capacità di coordinamento team esternie stakeholder management cross-funzionale.Italiano e inglese professionale, scritti e parlati.Requisiti preferenzialiEsperienza in telepedaggio/mobility(EETS, DSRC, GNSS) o servizi transazionali real-time.Conoscenza di strumenti tipo Elastic/ELK, Looker, sistemi di alerting e ticketing (Jira/ServiceNow).Background ITIL; certificazioni plus.Soft skillsEsecuzione e prioritizzazione , comunicazione chiara verso non tecnici, leadership in contesti ad alta pressione.Orientamento ai risultati, pensiero analitico, cura della documentazione e del passaggio di consegne.Sede: Firenze (Hybrid).#J-*****-Ljbffr
-
Senior Back Of House Operations Manager
16 ore fa
Lazio, Italia Bebeeoperations A tempo pienoWe are seeking a senior operations manager to lead our back-of-house team.About this roleThis position involves overseeing all food and beverage services across various areas within the hotel, ensuring compliance with health and safety standards.
-
Senior Operations Manager...
16 ore fa
Lazio, Italia Amazon A tempo pienoSenior Operations Manager...Amazon•Roma, Lazio, ITDescrizione dell'offerta di lavoroOverviewOur operations help everything to come together at Amazon.As the Site Leader / Senior Operations Manager in a fast-paced and challenging environment, you'll be the person who knows your area of the business inside out.You'll own the operational metrics and set the...
-
Senior Operations Manager...
16 ore fa
Lazio, Italia Amazon A tempo pienoSenior Operations Manager...Amazon•Roma, Lazio, IT Descrizione dell'offerta di lavoroOverviewOur operations help everything to come together at Amazon.As the Site Leader / Senior Operations Manager in a fast-paced and challenging environment, you'll be the person who knows your area of the business inside out.You'll own the operational metrics and set the...
-
Senior Operations Manager
3 giorni fa
Lazio, Italia Walks In Europe A tempo pienoSenior Operations Manager – Tuscany (Remote, Full Time) Reports to:Managing DirectorLocation:Remote (based in Tuscany)Schedule:Full-time, 40 hours/week, 5 days per weekSummaryThe Senior Operations Manager for Tuscany leads operations across one of Walks in Europe's most important regions, ensuring high-quality tour execution, strong supplier relationships,...
-
Senior Administrative
16 ore fa
Lazio, Italia Altro A tempo pienoOverviewPerproprietà privata di alto livello con circa 35 collaboratori , ricerchiamo una figura senior come Senior administrative & People Operations Assistant che lavorerà a stretto contatto con laProperty Managere con ilPersonal Assistant , con un ruolo operativo e di supporto organizzativo.La posizione ècentraleper garantire ordine, affidabilità,...
-
Senior Operations Manager...
2 settimane fa
Lazio, Italia Amazon A tempo pienoOur operations help everything to come together at Amazon.As the Site Leader/Senior Operations Manager in a fast-paced and challenging environment, you'll be the person who knows your area of the business inside out.You'll own the operational metrics and set the strategy for your area of the business to deliver for our customers and ultimately grow our...
-
Senior Erp
1 giorno fa
Lazio, Italia A Quality Facility Services A tempo pienoA leading facility services company is seeking a Senior Operations Manager in Rome, Italy.You will lead complex operations projects, enhance ERP systems, and manage cross-functional teams to drive impactful process improvements.The ideal candidate has a relevant degree, extensive experience in manufacturing projects, and expertise in ERP platforms.This role...
-
Senior Operations Manager
16 ore fa
Lazio, Italia Amazon A tempo pienoOverviewOur operations help everything to come together at Amazon.As the Site Leader/Senior Operations Manager in a fast-paced and challenging environment, you'll be the person who knows your area of the business inside out.You'll own the operational metrics and set the strategy for your area of the business to deliver for our customers and ultimately grow...
-
Senior Operations Manager
16 ore fa
Lazio, Italia Amazon A tempo pienoOverviewOur operations help everything to come together at Amazon.As the Site Leader/Senior Operations Manager in a fast-paced and challenging environment, you'll be the person who knows your area of the business inside out.You'll own the operational metrics and set the strategy for your area of the business to deliver for our customers and ultimately grow...
-
Senior Operations Manager
16 ore fa
Lazio, Italia Amazon A tempo pienoOverviewOur operations help everything to come together at Amazon.As the Site Leader/Senior Operations Manager in a fast-paced and challenging environment, you'll be the person who knows your area of the business inside out.You'll own the operational metrics and set the strategy for your area of the business to deliver for our customers and ultimately grow...
