Professional Services Engineer, Italy
2 settimane fa
Overview Join to apply for the Professional Services Engineer, Italy role at Axon.Location: Italy.This role is focused on driving customer success and adoption of TASER and Axon products and solutions within Public Safety and adjacent sectors in the region.Your ImpactYour ImpactBe part of a team that bridges citizens and public safety professionals by deploying, supporting, and enabling the use of Axon technologies.You will work with the Country Manager, Sales and Engineering teams, and in-country partners to ensure successful adoption and deployment.Your Day to DayProvide timely, professional technical support to customers via phone, email, and ticketing platformsOwn and follow through on support cases from intake to resolution (Tier 1–3)Lead onsite and remote installations of Axon hardware and softwareDeliver technical training and onboarding to customers and partners as part of product deploymentCollaborate with local partners and distributors, supporting their technical readiness and field performanceMaintain deep expertise across the Axon product ecosystem, tools, and implementation workflowsTravel as needed (approximately 40%) to support installations, escalations, training, and evaluationsDocument and escalate product issues, bugs, and field trends to Engineering and Product teamsSupport product evaluations with installation, configuration, and field testingSchedule and lead regular technical check-ins with assigned customersCoordinate with internal teams to proactively address customer needs and deployment blockersAdapt to evolving regional needs and occasionally support cross-functional prioritiesBasic Qualifications3+ years in a technical support, professional services, or field implementation roleStrong technical knowledge in: Networking (TCP / IP, VLANs, DNS, DHCP, VPN, firewalls, proxies); Relational databases (SQL Server, PostgreSQL, MySQL); IaaS (AWS, Azure); Digital video, mobile communications, embedded systems, IAM, SaaSExperience with computing infrastructure, system support, and data centersConfident in diagnosing and integrating complex IT systems with strong troubleshooting skillsStrong communication in English and Italian, capable of interfacing with technical and non-technical stakeholdersProficiency with MS Office, Salesforce, Trello, Slack, Quip; quick to adopt new toolsIndependent, remote-friendly work style; proactive and self-motivatedStrong interpersonal skills and business acumen; able to collaborate across teamsWilling and able to travel up to 40% within region and abroadLegal right to live and work in Italy and travel internationallyBonus: Understanding of software development, project tracking, or data analysisPreferred QualificationsPrior military or law enforcement experienceBachelor's Degree (preferably in Computer Science or Engineering) or equivalent experienceService Management and / or Professional Services experience in the public safety or defence sector is a plusDon't meet every single requirement?That's ok.Axon encourages applications from candidates with diverse backgrounds and experiences.Important NotesThe above description is not exhaustive of all duties and responsibilities and may change at any time.Some roles may require eligibility to work in a firearms environment.Axon is an equal opportunity employer.Axes to help diversity and inclusion: We are committed to building diverse teams that reflect the communities we serve.If you require accommodation during the application process, please contactJ-*****-Ljbffr#J-*****-Ljbffr
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Professional Services Engineer, Italy
3 giorni fa
Lazio, Italia Altro A tempo pienoOverviewJoin to apply for the Professional Services Engineer, Italy role at Axon.Location: Italy. This role is focused on driving customer success and adoption of TASER and Axon products and solutions within Public Safety and adjacent sectors in the region.Your ImpactYour ImpactBe part of a team that bridges citizens and public safety professionals by...
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