Embedded Software Engineer

About UsAxelera AI is not your regular deep-tech startup.We are creating the next-generation AI platform to support anyone who wants to help advancing humanity and improve the world around us.In just four years, we have raised a total of $120 million and have built a world-class team of 220+ employees (including 49+ PhDs with more than 40,000 citations), both remotely from 17 different countries and with offices in Belgium, France, Switzerland, Italy, the UK, headquartered at the High Tech Campus in Eindhoven, Netherlands.We have also launched our MetisTM AI Platform, which achieves a 3-5x increase in efficiency and performance, and have visibility into a strong business pipeline exceeding $100 million.Our unwavering commitment to innovation has firmly established us as a global industry pioneer.Are you up for the challenge?Position OverviewWe are looking for a skilled Embedded Engineer to join our AI Software and Drivers & OS team in Florence.This role focuses on diagnosing and resolving advanced technical issues identified through current product analysis as well as supporting new and ongoing AIPU products released throughout the year.Key responsibilitiesDevelop new product features for our AIPU product lines working together in the team with the other senior engineersServe as escalation support for complex incidents involving AI software, drivers, and operating system components.Troubleshoot technical issues related to our AIPU products, including new releases, firmware updates, and feature rollouts.Analyze system data, logs, and user reports to identify underlying root causes.Collaborate with engineering teams to validate defects, propose fixes, and support resolution planning.Maintain accurate documentation of incidents, resolutions, and known issues.Provide expert feedback to improve knowledge bases, standard operating procedures, and support workflows.Support continuous improvement efforts based on current system analysis and customer feedback trends.Assist in testing and validating patches, software updates, and new feature implementations.Communicate technical information clearly to both technical and non-technical stakeholdersQualificationsThis position is open both to entry-level engineers with interesting personal portofolios of academic or hobby projects as well as engineers with 2-5 years of experienceStrong understanding of operating systems (Windows, Linux, real-time operating systems etc.) and driver-level troubleshooting.Familiarity with AI-related software components or embedded systems preferred.Experience analyzing logs, debugging, and using support diagnostic tools.Ability to work cross-functionally with engineering, QA, and product teams.Strong problem-solving skills and customer-focused mindset.English proficiencyLocationThis position is based in Florence & we support relocation for talent based abroad and interested in this role.We do not offer new visa/work permit sponsorship for this opportunity in Italy at this time.What we offerThis is your chance to shape and be part of a dynamic, fast-growing, international organization.We offer an attractive compensation package, including a pension plan, extensive employee insurances and the option to get company shares.An open culture that supports creativity and continual innovation is awaiting you.Collaborative ownership and freedom with responsibility is characteristic for the way we act and work as a team.At Axelera AI, we wholeheartedly embrace equal opportunity and hold diversity in the highest regard.Our steadfast commitment is to cultivate a warm and inclusive environment that empowers and celebrates every member of our team.We welcome applicants from all backgrounds to join us in shaping the future of AI.#J-*****-Ljbffr