Manager - Quality

3 giorni fa


Lazio, Italia Buscojobs IT C2 A tempo pieno

We're Hiring: Manager - Quality Step into a leadership role where you'll drive performance, optimize operations, and inspire a high-performing team to success.JOB DESCRIPTION:Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.Participation in internal and external (client) calibration.Handling a team of Quality Assurance Senior Executives / Executives - Creating and maintaining weekly and monthly targetsMaintaining and Improving CSAT for the processCreating and identifying TNI's for the processCreating action plan for the repeat defaulters and bottom quartileCreating and presenting performance dashboards – weekly and monthlyConducting development trainings for the QA's and process associatesWork on RCA for all the low scores received on the CSAT surveysTo work towards ensuring the resources are utilized to the maximumLead calibration sessions and share report with the internal stakeholdersMonitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to minimize error opportunities.Responsible for conducting process level analysis - root cause analysis, trend analysis, training need analysis for the process, etc. and designed plan of action to minimize the errors/ defects.Designing new templates, dashboard, and matrix to measure team performance.Training on QMS, data analysis, and Basic quality tools to enhance process improvement abilityAdhering and meeting the SLA's and the contractual obligation for the processes operating from all the location.Management of Process Audits and Business Performance reviewsQUALIFICATIONS:College Level: undergraduates are welcome to applyMust have at least 2-year experience as QA ManagerBackground in Travel & Hospitality, preferred, but must have at least insights in Travel transactions such as utilization of Travel apps & Travel promotions, etc.Knowledge on QA Tools is a mustPresentation SkillsClient Management SkillsAnalytical Skills; must have extensive RCA backgroundAmenable to work on-site in Pavia, IloiloAmenable with shifting schedulesIf you're ready to lead with impact and thrive in a fast-paced environment, apply today and be part of our dynamic - growing team#J-*****-Ljbffr


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