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5 giorni fa

Lazio, Italia Stiga A tempo pieno

STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market.As a Customer Care specialist for the Direct Consumer for theUK (m/f/d) for our HQ in Castelfranco Veneto, you will be part of the Customer Care Centre, tohandle end-consumer inquiries at the various contact points.Pre-sales customer support via phone, email, and live chat to guide the user in choosing the most suitable product and make the buying experience more effective;Post-sales customer support via phone, e-mail, and live chat to check the order status and any issues related to the order (contacting warehouse and couriers if necessary) or to the product;Collection and management of any complaints and claims;Advanced knowledge ofEnglish,both spoken and written.Mother tongue knowledge requiredFluency inGerman/French and Italian is considered a plusMinimum experience gained in customer service activitiesSAP/SALESFORCE knowledge is preferredService and service-oriented mentality, in particular towards private customers

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