Cx/Ux Strategy Lead — Voice Of The Customer
1 ora fa
An international bank is seeking a CoE CX/UX Lead in Milan.The role focuses on defining the customer experience strategy, driving customer-led initiatives, and collaborating with various teams to ensure customer-centricity.Candidates should have over 10 years of experience in customer experience or UX, with proven skills in change management and data-driven decision making.This is a hybrid position offering a dynamic work environment and opportunities for growth.#J-*****-Ljbffr
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Coe Cx/Ux Lead
1 ora fa
Milano, Italia Ing Group A tempo pienoJob DescriptionAt ING Italia, we have a bold ambition: to be the most loved bank.To achieve this, we must be relentlessly focused on the experiences we deliver to our customers—eliminating friction, creating delight in key moments, and building clear, differentiated value propositions.The Center of Expertise (CoE) Customer Experience & User Experience...
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Coe Cx/Ux Lead...
2 ore fa
Milano, Italia Ing Group A tempo pienoJob Description At ING Italia, we have a bold ambition: to be the most loved bank.To achieve this, we must be relentlessly focused on the experiences we deliver to our customers—eliminating friction, creating delight in key moments, and building clear, differentiated value propositions.The Center of Expertise (CoE) Customer Experience & User Experience...
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CoE CX/UX Lead
6 giorni fa
Milano, Italia ING Group A tempo pienoJob Description At ING Italia, we have a bold ambition: to be the most loved bank. To achieve this, we must be relentlessly focused on the experiences we deliver to our customers—eliminating friction, creating delight in key moments, and building clear, differentiated value propositions. The Center of Expertise (CoE) Customer Experience & User Experience...
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Coe Cx/Ux Lead
2 ore fa
Milano, Italia Ing Group A tempo pienoJob DescriptionAt ING Italia, we have a bold ambition: to be the most loved bank.To achieve this, we must be relentlessly focused on the experiences we deliver to our customers—eliminating friction, creating delight in key moments, and building clear, differentiated value propositions.The Center of Expertise (CoE) Customer Experience & User Experience...
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CoE CX/UX Lead
1 settimana fa
milano, Italia ING A tempo pienoOverviewJob DescriptionAt ING Italia, we have a bold ambition: to be the most loved bank.To achieve this, we must be relentlessly focused on the experiences we deliver to our customers—eliminating friction, creating delight in key moments, and building clear, differentiated value propositions.The Center of Expertise (CoE) Customer Experience & User...
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CoE CX/UX Lead
2 giorni fa
milano, Italia ING Group A tempo pienoJob DescriptionAt ING Italia, we have a bold ambition: to be the most loved bank.To achieve this, we must be relentlessly focused on the experiences we deliver to our customers—eliminating friction, creating delight in key moments, and building clear, differentiated value propositions.The Center of Expertise (CoE) Customer Experience & User Experience...
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Coe Cx/Ux Lead
1 ora fa
Milano, Italia Ing A tempo pienoOverviewJob DescriptionAt ING Italia, we have a bold ambition: to be the most loved bank.To achieve this, we must be relentlessly focused on the experiences we deliver to our customers—eliminating friction, creating delight in key moments, and building clear, differentiated value propositions.The Center of Expertise (CoE) Customer Experience & User...
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Milano, Italia Ing Group A tempo pienoA global banking organization is seeking a CoE CX/UX Lead in Milan to define and implement strategies that enhance customer experience across all channels.This role demands over 10 years of experience in customer experience or UX, strong leadership skills, and the ability to operate in complex environments.You will lead a team, champion customer insights,...
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CX/UX Center Lead: Strategy, Insights
6 giorni fa
Milano, Italia ING Group A tempo pienoA global banking organization is seeking a CoE CX/UX Lead in Milan to define and implement strategies that enhance customer experience across all channels. This role demands over 10 years of experience in customer experience or UX, strong leadership skills, and the ability to operate in complex environments. You will lead a team, champion customer insights,...
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Customer Journey Expert
4 giorni fa
Milano, Italia ING Direct A tempo pienoThe Customer Journey Expert in the Voice of Customer Squad is responsible to collect and analyze the voice of customer, guides initiatives aimed to achieve a superior customer experience and increase NPS. He/she is responsible to define the operative communications to customers during their journey and to update contents on digital platforms for questions...