Men Department Manager

Position The Department Manager works close to the Store Manager to support the Store' organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals.He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team, and general day-by-day management.Job responsibilitiesCategory Sales Management and Business DevelopmentLead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholdersMonitor and achieve category department performance with relevant KPIs;Analyze the category business, propose and implement action plans to improve results;Set category performance target for the team and individual with the Store Manager;Be sensitive to competitors' trading activities and give feedback to Store Manager.Client ManagementLeverage all clienteling tools to achieve Department and Store business goals;Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities;Manage customer service quality, to meet customer expectations by offering excellent customer service standards;Improve Mystery action plans;Implement appropriate CRM tools and develop loyal customer of particular product category;Act as brand category ambassador to educate VIP and new Clients;Participate into ad-hoc Clientele projects.Operations and Visual MerchandisingEnsure that merchandize is properly managed, displayed, stored and maintained by team;Maintain inventory accuracy and shrink rates within company standards;Report to Stock Planning and Merchandising team when there is out of stock on best sellers.Maintain the Visual Merchandising consistent with Company standards;Align periodically visual merchandising and sales performance;Make the best out of the display and proximity storage.Team Management and DevelopmentDiscuss individual performance every month and coach team membersMotivate the team so that they perform at their highest level to meet their individual and store objectivesOrganize the team in an efficient manner according to business needs and delegate responsibilityTranslate strategic and business goals into concrete and individual actions and objectivesConduct category training to the teamExecute the in-store training routine set by the Store ManagerProfile5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant categoryMaster's Degree or equivalent is preferredManages own image standards on a high levelStrong selling and communication skills are necessaryExcellent relationships skills, self-reliantConfidence, organizational skills, professionalismClient focus with great business acumenAdministration and financial skillsComputer skills and Retail management system knowledgeGoal oriented approach, multitaskingFluency in English; a third language will be considered a plusFENDI MAISONThe Fendi Maison was established by Adele and Edoardo Fendi in Rome in ****.The opening of the first Fendi boutique – a handbag shop and fur workshop followed.Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in **** and lasted 54 years.In ****, Silvia Venturini Fendi seconded him in the Artistic Direction; in ****, she is given the direction of Accessories and later of Menswear.In ****, the LVMH group acquires Fendi becoming in **** its majority shareholder.Appointed in ****, Kim Jones held the role of Artistic Director of Couture and Womenswear until ****.Since ****, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery.Today Fendi is synonymous with quality, tradition, experimentation and creativity.#J-*****-Ljbffr