Data Center Facility Operations Manager

Amazon Data Services, Inc. is part of AWS Infrastructure Services, which owns the design, planning, delivery, and operation of all AWS global infrastructure.We keep the cloud running by supporting all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.Join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost.Experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key ResponsibilitiesOversee all aspects of the data center's critical physical infrastructure, maintain high availability and performance while ensuring all work performed within the site meets high quality standards and service level agreements.Manage on-site teams of 24x7 shift technicians, subcontractors, and vendors, ensuring all work is performed in accordance with established practices, procedures and safety protocols.Drive safety and security culture and compliance within the team.Hire, coach, and promote team members; responsible for career development and performance management.Promote healthy team culture and peak morale.Effectively and efficiently manage the operations budget and expenditures.Engage in improvement projects, often requiring collaboration with various support teams, and drive them from conception to completion.Act as an escalation point for all facilities-related issues; oversee operation and management of routine and emergency services on critical systems such as switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer-room air handlers, building monitoring systems, etc.Utilize root-cause analysis and troubleshooting/problem-solving skills.Respond to out-of-hours emergency calls.Role may support more than one location/site.May assist in the build-out of new facilities and support projects to increase current facility efficiency.Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day-to-day tasks.Physical RequirementsParticipate in group lifts for 40+ pounds.Maintain balance and perform construction tasks while on a ladder.Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position.Work in an environment requiring provided ear protection.A Day in the LifeWe are seeking an energetic Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers.The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations.The Data Center Facility Manager will oversee operations and management of technicians responsible for routine and emergency services on a variety of critical systems such as: switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer-room air handlers, building monitoring systems, etc.They will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum.This equipment supports mission-critical servers and must maintain better than ******% uptime.About the TeamAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse Experiences: AWS values diverse experiences.Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Work/Life Balance: We value work-life harmony.Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.When we feel supported in the workplace and at home, there's nothing we can't achieve.Inclusive Team Culture: AWS values curiosity and connection.Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what they are unique.Our inclusion events foster stronger, more collaborative teams.Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer.That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Basic QualificationsHigh school or equivalent diploma.4+ years experience in a management position with 5 or more direct reports.5+ years of relevant work experience in a data center or other mission-critical environment with knowledge in UPS, Generators, HVAC, Evaporators and other critical infrastructure OR 7+ years of Technical (Military/Trade School) training and/or experience.Preferred QualificationsAdvanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline).5+ years experience in a management position with 5 or more direct reports.7+ years experience working in a data center or other mission-critical environment with an emphasis on building and equipment operation.An excellent understanding of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAHU units.Strong verbal and written communication skills, technical writing or business justifications (white paper experience).Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several U.S. geographic markets.The base pay for this position ranges from $119,400/year in our lowest geographic market up to $227,800/year in our highest geographic market.Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.Amazon is a total compensation company.Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.For more information, please visit .This position will remain posted until filled.Applicants should apply via our internal or external career site.#J-*****-Ljbffr