Technical Assistant

Resina Partners is supporting a leading Italianengineering plastics compounderin the search for aTechnical Assistantto strengthen their customer support, troubleshooting, and application engineering activities.The company:A compact, agile plant specialising in engineering plastics and custom compounds for injection moulding applications.Built on strong technical know-how and tight collaboration between production, QC, and technical management, the company is entering a phase where customer support needs to scale.The role:A hybrid position combining technical service, process troubleshooting, and basic formulation adjustment: ideal for someone who enjoys being in the field, solving issues, and acting as a bridge between factory and customers.You will support clients during injection moulding (and occasionally extrusion), diagnose problems, guide parameter optimisation, and contribute to product customisation when needed.Key responsibilities:Manage and support an existing customer portfolio through on-site visits, troubleshooting, and after-sales follow-upProvide technical assistance to customers for injection moulding processesDiagnose issues related to materials, parameters, machine setup or process conditionsSupport pre-sales activities (material tests, trials, sampling, customer evaluations) and provide post-sales assistance (corrective actions, technical reports, etc.)Collaborate with R&D and production to develop tailored solutions or adjust base formulations (fibreglass, fillers, additive levels, process parameters)Act as the interface between production, laboratory teams, and customersParticipate in fairs, technical events, and regular client visits (mostly Italy; some occasional international travel involved)What we're looking for:5+ years of experiencein similar rolesSolid knowledge ofpolymer materialsandinjection moulding(extrusion is a plus)Field experiencesupporting customers (not laboratory roles only)Confidenceadjusting formulationsand understanding key process variablesFluentItalianand good command ofEnglishPreferred backgrounds:Engineering plastics compoundersInjection mouldersPlastics distributors with technical service teamsWhy applyJoin a technically strong, Italian compounding plant, with direct access to decision-makersHybrid, hands-on role without corporate bureaucracyCompetitive package: €*****k based on seniority + company car + tailored bonusLocation & presence:Base:Northern ItalyPresence expectations:2-3 days/weekResina Partners is a boutique recruitment firm specialised in the plastics industry.?? Follow us to stay updated on new roles across the European plastics market. ??