Deskside Support Technician

4 giorni fa

Montà, Italia Sharp Brains Recruitment A tempo pieno

Skill Set: Deskside Support Level 2 (DSS L2)Position: Backfill (When the primary engineer is not available)Language: English & Local Language (Both C1 Certified)Location: Modena, ItalyDays per week: 1 day per weekContract: B2B/FreelanceNote: "People from Milan, Parma, Bologna, Ferrara, Cremona & Piacenza can also apply"Key Responsibilities:1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.5. Administered approved software installations, updates, and security patching in coordination with IT policies.6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.10. Assisted with Active Directory tasks, basic user account management, and smart hands support.11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.13. Followed ITIL practices for incident, problem, and service request management in corporate environmentsNote: "Freelancers are Preferred and with minimum B2 certified for the local language"

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    3 giorni fa

    Montà, Italia Sharp Brains Recruitment A tempo pieno

    Skill Set: Deskside Support Technician Level 1Position: Full Time Employment (FTE)Location: Padua, ItalyContract: B2B/FreelanceLanguage: English & Italian (B2 Certified)Key Responsibilities:1.Provided end-to-end technical support for desktop and laptop systems, includingtroubleshooting hardware, software, and connectivity issues.2.Handled IMAC activities...

  • Deskside Support Technician

    3 giorni fa

    Montà, Italia Sharp Brains Recruitment A tempo pieno

    Skill Set Deskside Support Level 1 Position On-Demand (Dispatch) Language English Location Madonna Di Campiglio, Comiso Rg, Pomezia, Potenza, Reggio Calabria & Emilia, Italy Contract B2B / Freelance Days per week When the ticket is raised Key Responsibilities Provided end-to-end technical support for desktop and laptop systems, including troubleshooting...

  • Deskside Support Technician

    3 giorni fa

    Montà, Italia Sharp Brains Recruitment A tempo pieno

    Skill Set: Deskside Support Level 2 (DSS L2)Position: Backfill (When the primary engineer is not available) Language: English & Local Language (Both C1 Certified) Location: Modena, Italy Days per week: 1 day per week Contract: B2B/Freelance Note: "People from Milan, Parma, Bologna, Ferrara, Cremona & Piacenza can also apply" Key Responsibilities:1. Provided...

  • Deskside Support Technician

    3 giorni fa

    Montà, Italia Sharp Brains Recruitment A tempo pieno

    Skill SetDeskside Support Level 1PositionOn-Demand (Dispatch)LanguageEnglishLocationMadonna Di Campiglio, Comiso Rg, Pomezia, Potenza, Reggio Calabria & Emilia, ItalyContractB2B / FreelanceDays per weekWhen the ticket is raisedKey ResponsibilitiesProvided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware,...

  • Information Technology Support Technician

    3 settimane fa

    Montà, Italia Altro A tempo pieno

    Job Details :Position : IT Support Technician L1 (On-site)Role Type : BackfillWorking Days : 5 Days in a week Contract duration : 1 year (extendable)Contract Type : Freelance / B2B contractExperience Required : More than 3 years as IT Support.Site Address : Modena,Italy (On-Site)Languages required : English (B2), Italian (C1)Role – Onsite Deskside Support...

  • Information Technology Support Technician

    1 settimana fa

    Montà, Italia Sharp Brains A tempo pieno

    Job Details: Position: IT Support Technician L1 (On-site)Role Type: BackfillWorking Days: 5 Days in a weekContract duration: 1 year (extendable)Contract Type: Freelance / B2B contractExperience Required: More than 3 years as IT Support.Site Address: Modena,Italy (On-Site)Languages required: English (B2), Italian (C1)Role – Onsite Deskside Support (L1/L2)...

  • Information Technology Support Technician

    3 settimane fa

    Montà, Italia Sharp Brains A tempo pieno

    Job Details : Position : IT Support Technician L1 (On-site) Role Type : Backfill Working Days : 5 Days in a week Contract duration : 1 year (extendable) Contract Type : Freelance / B2B contract Experience Required : More than 3 years as IT Support. Site Address : Modena,Italy (On-Site) Languages required : English (B2), Italian (C1) Role – Onsite Deskside...

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    2 settimane fa

    Montà, Italia Sharp Brains A tempo pieno

    Job Details:Position: IT Support Technician L1 (On-site) Role Type: FTE Working Days: 5 Days in a week Contract duration: 2 months (extendable) Contract Type: Freelance / B2B contract Experience Required: More than 3 years as IT Support.Site Address: Padova Metropolitan Area, Italy (On-Site) Languages required: English (B2), Italian (B2) Role – Onsite...

  • Information Technology Support Technician

    1 settimana fa

    Montà, Italia Sharp Brains A tempo pieno

    Job Details:Position: IT Support Technician L1 (On-site)Role Type: BackfillWorking Days: 5 Days in a week Contract duration: 1 year (extendable)Contract Type: Freelance / B2B contractExperience Required: More than 3 years as IT Support.Site Address: Modena,Italy (On-Site)Languages required: English (B2), Italian (C1)Role – Onsite Deskside Support (L1/L2)...

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    3 settimane fa

    Montà (CN), Italia Sharp Brains A tempo pieno

    Job Details : Position : IT Support Technician L1 (On-site) Role Type : Backfill Working Days : 5 Days in a week Contract duration : 1 year (extendable) Contract Type : Freelance / B2B contract Experience Required : More than 3 years as IT Support. Site Address : Modena,Italy (On-Site) Languages required : English (B2), Italian (C1) Role – Onsite Deskside...