Product Support Engineer
7 giorni fa
Location: Bologna, Italy (Hybrid)Type: Full-timeWho We AreAt Hitachi Construction Machinery Europe (HCME), we design and manufacture one of the world's most extensive ranges of hydraulic excavators—from compact one-tonne units to colossal 780-tonne mining machines.Our portfolio also includes wheel loaders, rigid dump trucks, and highly specialized equipment for unique applications.But at HCME, we believe we build more than machines.We build the future of construction.As part of the global Hitachi family, we are driven by innovation, environmental responsibility, and a deep commitment to customer trust and satisfaction.Our Amsterdam headquarters is home to a diverse, forward-thinking team developing next-generation technologies and support services that empower customers across Europe and beyond.Our ValuesHonesty & Sincerity – The foundation of every interaction.Environmental Respect – Protecting the world we help shape.Social Responsibility – Valuing people, culture, and community.Reliable Leadership – Agreed is agreed.We stand behind our commitments.Your MissionAs a Product Support Engineer for the Italian market, you will play a central role in ensuring dealer and customer satisfaction.Your expertise will drive the quality of our technical support, field assistance, and warranty decisions—helping elevate machine performance, strengthen customer confidence, and reinforce Hitachi's reputation for excellence.You will work closely with cross-functional teams and operate as a trusted bridge between HCME, our dealers, and our customers.What You'll Be DoingDeliver high-level technical support to dealers across Italy, handling inquiries with clarity and precision.Diagnose and troubleshoot complex issues while guiding dealers and Sales teams with timely and accurate solutions.Provide technical training on existing and new products for dealers, end-users, and internal teams.Evaluate, analyze, and settle warranty claims from multiple territories.Communicate updates on new products and coordinate technical modifications when needed.Offer structured feedback to the factory to support future product enhancements.Conduct occasional on-site field support when required.Travel regularly between Bologna, Amsterdam, and—when needed—our global headquarters in Japan.What You BringEngineering background (Mechanical, Mechatronics, or similar).Strong communication skills and a genuine desire to support customers.Professional proficiency in Italian and English.Availability for occasional travel across Europe and to Japan.Nice to HaveExperience with hydraulic systems, combustion engines, or electrical powertrains.Familiarity with warranty processes and managing/supporting a European dealer network.What We OfferA dynamic international environment, opportunities for professional growth, and the chance to become part of a company shaping the future of construction technology.Ready to Apply?We'd love to hear from you.Click Apply Now and take the next step in your career.At HCME, we're committed to building a diverse and inclusive workplace—everyone is welcome.
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