Retail Operations Specialist

OverviewAs a Retail Operations Specialist, the role will play a key role in supporting strategic operational projects across the subsidiary.The mission is to assist in executing operational projects that enhance processes and performance, ensuring efficiency and excellence in retail operations.Based at the Hermès Italy Head Office in Milan, you will work closely with the Retail Operations Team and report directly to the Retail Operations Director.ResponsibilitiesProject managementSupport key operational projects, ensuring timely and successful deliverySupport the planning and coordination of commercial events with a 360° approach, acting proactively and stepping in when needed to guarantee flawless executionEnsure smooth organization of operations activities in coordination with external suppliersCollaborate with different teams to align project goals and deliverables ensuring smooth communication flowsManagement and coordinationContribute to the engagement and development of the Stock Operations community, fostering best practices and continuous improvementAct as a point of reference for operational guidelines and ensure consistent implementation across storesFacilitate the communication flows of Group guidelines towards the shopfloorOperations excellenceMonitor and analyze operational performance using established methods (e.g., 5S, negative stock checks, stockroom organization)Track and evaluate service performance indicators (presales, reservations, customer orders, aftersales) to identify areas for improvementPrepare accurate and insightful monthly reports to support decision-making and performance optimizationStock management and product end-of-lifeSupport and coordinate destocking and recycling activities to ensure compliance and efficiencyCo-lead the organization of exceptional sales operations, ensuring smooth execution and alignment with company standardsActively coordinate operations activities of external suppliersAlign communication flows between the Group and the shopfloorProfileBachelor's degree preferably with an analytical focusFluency in Italian and English.A third language will be considered an advantageAt least 2 years of experience in similar roleProficient with Excel / IT toolsOrganization, an analytical mindset and a problem solving approach enhance the profileProfessionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profileHermès engages positive and passionate people who own the following requirements:Excellent interpersonal and communication skills, with a customer service orientationTeam player mentality to build meaningful relationships and ability to work autonomouslyAvailability, flexibility and dynamism to function in a high-pace environmentDetermined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic senseIn Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.Join the human adventure of HermèsA creator, artisan and seller of high-quality objects since ****, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide.Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.#J-*****-Ljbffr