Customer Implementation Specialist

WHO WE ARE:Have you ever booked a hotel online?Then you've probably used D-EDGE without knowing it.Mission :Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.Figures :D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality.With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools.With its global network of 500+ partners, D-EDGE's ever-expanding ecosystem is a positive place to do business and grow.Values :At D-EDGE we are driven by these 4 key values: We care about people #PEOPLE FIRST , We dare to share #OPEN COMMUNICATION , We embrace change #ADAPTABILITY , We go the extra mile #GO BEYONDExplore our Culture Book today and see if D-EDGE is the right fit for your career aspirationsYOUR SCOPEAs a Customer Implementation Specialist, your role is to ensure the successful activation of the D-EDGE product suite by following established guidelines and SLAs, while delivering engaging training sessions to customers.Acting as the first point of contact after the Sales Manager, you understand new hotels' needs and provide them with the most suitable services.WHAT YOU'LL BE DOING:Set-up products included in the contract for the hotelEnsure processes are followed for smooth activation/ implementationFollow the onboarding journeyCollect by Account Manager/Sales, and the client, all the info required for a proper product configurationRecord and update all activation/ implementation tasks and status into Salesforce CRMLog tickets properly in Salesforce CRM for all issues encountered during activation/ implementationKeep up with D-EDGE products and features evolutionsManage online or on-site trainingUnderstand and analyse the customer's needWHAT YOU'VE GOT:You have previous experience in a similar customer-facing or implementation role within the hospitality industryYou have experience in a B2B technology company or in the hotel sectorYYou have knowledge of Hospitality, GDS, or OTA environmentsYou are flexible, with strong analytical skills and a keen eye for detailYou have solid problem-solving abilitiesYou work effectively as part of a teamYou possess strong project management skillsYou have excellent communication and writing skillsYou are a native (or fluent) Italian speaker and fluent in EnglishD-EDGE is an equal-opportunity employer.We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.Please note that the position is based in Mestre and requires office presence 2 or 3 days per week.WHY YOU'LL LOVE US:D-EDGE is Remote Friendly: 2 days in the office / weekMeal vouchersHealth insuranceAccor Employee Card: Discount on hotel bookings12 days per year to get involved in NGO projectsCareer development: we want you to progress and be free to choose which direction you want to grow.There are also opportunities for internal moves.RECRUITMENT PROCESS:1. Telephone interview with Talent Acquisition TeamLet's get to know each other (~30 minutes)2. First interview with Erica De Vecchi, Onboarding Team LeaderAn opportunity to talk about your background and motivations and to introduce you to the position, our technical ecosystem, and our ambitions.(~ 60 minutes)3. Last interview with Eliana Gazzetta, Global Head of OnboardingCulture fit (~45 minutes)... and welcome to D-EDGE :)Please be aware that we will be asking for work references.D-EDGE processes your personal data for the management of your application and the creation of a CV database.To learn more about how your data is managed and to exercise your rights, please refer to our Candidate Privacy Policy.#J-*****-Ljbffr