Hosthostess (Part Time Temporary)

DescriptionAt the iconic The St. Regis Rome we are looking for a host/hostess (part time temporary).Position SummaryA Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service, and high standards.The Host/Hostess also greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest names into the computer system, shows guests to their table, and bids guests farewell as they leave.A Host/Hostess must be able to carry natural conversation with guests without sounding scripted or intrusive.Additionally the role cares for our guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly.As a member of an energetic team the Host/Hostess may also need to answer the phones and fill to-go orders when needed.Tasks and ResponsibilitiesWelcome guests and be the brand ambassador; manage guests' requests and complaints in line with our service cultureGreet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's nameUse visual cues to seat guests in either the bar or dining area depending on their preferenceInform guest of current promotion and who will be serving them to ensure a smooth handoff to the service staffAnswer incoming calls to the restaurant and provide appropriate serviceManage the flow of guests into the dining and bar areas and provide accurate wait times to incoming guests if appropriateAttend to special guest needs and requestsObserve guests' needs throughout the dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door)Protect the establishment and patrons by adhering to sanitation, safety and alcohol control policiesHelp dining room staff by setting and clearing tables; replenishing water; serving beveragesIssue dining charges by verifying orders, calculating taxes, and totaling the bill for to-go ordersReceive payments by validating credit charges, approving checks, accepting currency, calculating and issuing change for to-go ordersReconcile the cash drawer by proving cash transactions; listing checks and credit card charges for to-go ordersSupport for new Bonvoy enrollmentContribute to team effort by accomplishing related results as neededFollow standard operating procedures and brand identity guidelinesComply with all health, safety and hygiene standards and policiesBalance the cash register at the start and close of each shiftCompetencies and SkillsPossess a good command of English and ItalianGreat storytelling skillsAn excellent verbal manner and proven customer service skillsGood knowledge or experience in the hospitality industryGood organization skills with an attention to detailA team player with flexible and positive attitudeGood leadership and training experiencePassion for the hospitality industry & beverage servicesAble to work in a fast-paced environment and remain calm under pressureBe able to demonstrate experience in complaint handlingAvailability to work on shifts, weekends and bank holidays as we operate 365 days a yearWhat We OfferProfessional career progression at international level in **** Marriott hotelsDiscounts on hotel rooms, gift shop items, food and beverage across the companyLearning and development opportunities online, on the job and in classCharity events, wellbeing activities through the TakeCare programExperienced management & motivated and engaging colleaguesCanteen service and uniformConnect Your Passions with a Rewarding OpportunityYou're a food and beverage enthusiast who really enjoys making others feel at home.When you work with us you'll get to entertain and meet people from all over the world as you build your experience.Join us and grow through opportunities to explore the business opening yourself to various career options.At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity.We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent and experiences of our associates.We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.#J-*****-Ljbffr