French-Speaking Senior Customer Success Manager

About TrueLayerTrueLayer is Europe's fastest-growing Pay-by-Bank network.We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data.E-commerce, iGaming and financial services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale.Live across 22 countries and with 1 new user joining TrueLayer's Pay-by-Bank network every 3 seconds, we're in a very exciting growth stage.This is why we're expanding the team across our offices in London, Milan and Dublin.Listed in Sifted as one of the 100 fastest growing start-ups in the UK & Ireland, and CNBC's World Top Fintech Companies, we're trusted by industry leaders like Ryanair and Just Eat Takeaway for continued innovation within our payment products.To date, we've raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone and Tencent.But this is just the beginning.Role OverviewTrueLayer's Customer Success team is responsible for the post-sale lifecycle of our clients.We rely on Customer Success to ensure clients are given world-class service and that their experience of using TrueLayer's products exceeds their expectations.Customer Success Managers (CSMs) are "Trusted Advisors", working to map out use cases and assist our customers to realise the value of our service.We're looking for a French-speaking Account Manager to join our growing iGaming team.This role requires native or near-native French and excellent English, as you'll be supporting and growing relationships with our largest French-speaking operators across Europe.CSMs will support our most strategically important clients, demonstrating thought leadership, delivering insights and assisting them to adopt our products.They are the conduit into the TrueLayer business, advocating on behalf of the client to ensure their needs are met.CSMs work closely with a wide range of teams from Product, Sales, Operations and everyone in-between to deliver value and have a detailed understanding of how and why a customer uses our products.Most importantly, CSMs are excited about delivering incredible service and creating success for clients by driving the adoption of our payment method at the checkout and growth.Key ResponsibilitiesDrive end-user adoption and retention at the checkout of our largest enterprise merchants through best-in-class customer experience;Own and grow your portfolio of key merchants, meeting strategic and growth goals on share of checkout and revenue growth through cross-sell and upsell initiatives;Build and leverage relationships at all levels of our client organisation; from C-level executives (CFO, CIO, CTO, CMO and VPs) through to operational, to increase revenue and adoption of our product;Provide strategic and consultative thought leadership and data-driven insights to help influence the payments strategy of large enterprises working in the iGaming industry;Collaborate with Sales, Product and Marketing teams to channel the most important insights for revenue and end-user usage growth, impact product roadmaps and ensure our solutions meet the needs of our Enterprise customers;Promote growth through client account planning, optimal rhythms and action-oriented KPIs;Meet clients face to face as much as possible throughout the year.About YouObsessed with delivering client and TrueLayer growth through user adoption;Enjoy engaging others and developing positive working relationships at all levels of an organisation;Enthusiastic about leading strategic payments conversations, presenting business reviews and improving share of wallet at the checkout;Skilled in leveraging your business knowledge and analytical abilities to strategically assess and help reach TrueLayer and client goals;Excited to prioritise and coordinate multiple projects across different teams, while motivating and collaborating with others to achieve results;Previous experience with driving growth and adoption at the checkout with large clients in the payments or fintech space.Preferred ExperienceRelevant vertical experience (particularly within iGaming);Previous work in a fintech company, ideally specialising in payments.We're looking for you even if you don't meet all the requirementsMultiple studies have shown that women and people of under-represented groups are sometimes less likely to apply to jobs unless they meet every single requirement.At TrueLayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist – we'd still love to hear from youBenefitsCompetitive salary and meaningful equity in the companyFlexible hours and hybrid working.Split your time ***** between working from home and our welcoming offices in London and Milan, spending 2-3 days per week in the office.A one-off contribution of €200 to help you set up your home officeFlexible holiday policy, with 24 days as standard ??2 volunteering days to support causes important to youLife Cover as part of our benefits package, offering financial protection and peace of mind for you and your loved onesGenerous parental leave, above and beyond statutory requirements and with no minimum tenureMeal vouchers for every day you're working, including while remoteFree lunch from Deliveroo (If you choose to work from the office on Tuesdays, Wednesdays and Thursdays)Budget to spend on learning & development each year12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) – these are extra days of leave focused on your wellbeing; you just book them off and spend them how you wishMembership of mental wellbeing platform SpillInclusion & DiversityAt TrueLayer, we don't just do inclusion and diversity.We embrace people that have different opinions, perspectives and personalities because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it.We strongly encourage applications from under-represented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neuro-divergent people, parents, carers and people from all socio-economic backgrounds).If you'd like to discuss alternative working patterns, please let us know.We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process.So if you need us to make any adjustments to suit your individual needs please let us know – we'll be happy to support you.#J-*****-Ljbffr