Product Specialist

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world's major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since ****, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment. From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willingness to make a change. MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India). MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company. With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines. Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth. In ****, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business. Do you recognize yourself? Then come work with us and be part of MSC's family The Product Specialist will be part of a Scrum Team, contributing to the development, rollout, and evolution of IT solutions supporting MSC Group's business processes. Key responsibilities Contributing to the definition of the Product Vision and Product Backlog. Collaborating with Business stakeholders to gather and analyze requirements, supporting the creation of User Stories and acceptance criteria. Supporting the Development Team by providing functional specifications and detailed information throughout the project lifecycle. Contributing to the preparation of training materials, process documentation, and Gap Analysis for production releases as well as migration and transition activities. Supporting Key Users during testing activities, providing guidance and addressing inquiries. Ensuring Post-Go Live support to end users and Development / Support teams, handling problem-solving with a strong sense of urgency. Actively participating in innovation initiatives, process improvements, and system / data integration activities. Qualifications Bachelor's degree in Technical, IT, or Business-related fields, or equivalent. At least 1 year of experience in a similar role (Product Specialist, Business Analyst, or equivalent). Strong analytical skills and experience in requirements gathering and functional analysis. Knowledge of SQL (queries, data analysis) and database management tools (e.g., SQL Server Management Studio). Understanding of client-server architectures and Windows Server environments. Experience in software configuration and testing. Familiarity with requirements and project management tools (e.g., JIRA, Confluence). Customer-oriented mindset with strong communication skills. Good organizational and time management skills. Proficiency in written and spoken English. Benefits We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group. Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees. Equal Employment Opportunity Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. J-*****-Ljbffr