Quality Specialist, Agi Data Services
59 minuti fa
Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations.Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow.When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions.They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side-by-side observations, and metric analysis.Through regular side-by-side sessions, they identify opportunities for workflow enhancement and quality improvements.The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on their deep understanding of processes.They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows.This comprehensive approach ensures quality remains at the forefront of our operational excellence.Key job responsibilitiesDefine and implement quality metrics for established workflowsCreate prescriptive actions for quality issuesPartner with customers, operations and internal support teams to optimize workflow qualityConduct side-by-side sessions to identify opportunities for workflow enhancement and quality improvementsAnalyze data trends and develop solutionsMonitor quality performance and coach operations teamsCreate and maintain quality metrics reportsHandle customer escalations and recommendationsEvaluate and suggest improvements for quality toolsSupport process documentation and implementationBasic QualificationsBachelor's degree or equivalentBusiness English proficiencyExperience in Machine Learning / Data LabelingStrong process expertise in data servicesExperience in coaching and process improvementPreferred QualificationsExperience with speech or language data preferredAbility to work in ambiguous environmentsOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information.If the country / region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.J-*****-LjbffrQuality Specialist AGI Data Services • Via Milano, Lombardy, ITALY#J-*****-Ljbffr
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