Technical Service Engineer

The Opportunity: IMPORTANT – PLEASE READ BEFORE APPLYING CV must be submitted in ENGLISH Travel required: approximately 80% (essential requirement for this role) This role is based out of our Milan office and laboratory: Via San Giusto ******** Milan MI Italy Approximately 2 days per week working from the Milan office (where the laboratory is located) The remainder of the time spent on field activities at customer sites across the region Field activities often include overnight stays away from home Only candidates who are fully comfortable with this working structure will be considered.The Opportunity: Our Technical Service Organisation currently has an open position for a Technical Service Engineer to join our team.We are looking for a motivated individual with proven experience, focusing on in-house technical service, maintenance, calibration, validation, and repair of our sold portfolio of laboratory instruments.PROFILE The purpose of the Technical Service Engineer role is to install, repair, calibrate and validate instruments in-house or at customers' sites.The Technical Service Engineer is responsible for processing customer requests, resolving technical issues, handling general enquiries, cross-referencing, expediting, and communicating with internal teams, suppliers, customers and sales representatives.The Technical Service Engineer serves as a liaison with all parties to enable sales growth.The Technical Service Engineer seeks to achieve customer satisfaction in every transaction and can play a key role in assisting the sales team to identify 'solution selling' opportunities.How You Will Thrive and Make an Impact Increase competitive advantage and drive customer satisfaction by building trust and developing relationships.Provide high-level technical support.Help to meet customer needs and provide qualified technical service, solutions, installation qualification, operational qualification, and performance qualification.Develop proactive solutions to create opportunities for selling the VWR portfolio of products and services.Follow up with internal teams, suppliers, and customers on any outstanding issues.Proactively interact with field sales and sales representatives (CSR).Provide high-level quality service to enable sales growth.Efficiently coordinate information flow.Utilise local cross-functional contacts to help achieve targets.Utilise the VWR CRM database to manage customer requests, interactions and information that will increase effectiveness and aid the level of technical service performance and results.Travel extensively (~80%) to customer sites across the assigned region to carry out on-site service activities, including overnight travel.Represent the company professionally during all field visits and maintain readiness for frequent travel.What We Are Looking For Technical/Professional School qualification plus 5+ years of experience in a fast-paced, customer-focused technical service environment.Mandatory hands-on experience in installation, maintenance, troubleshooting and/or repair of laboratory instruments, such as: Autoclaves, water baths, centrifuges, chillers, climatic chambers, colony counters, fridges/freezers, biosafety hoods, HPLC systems, chromatographs, microscopes, mixers, ovens, pH meters, pipettes, samplers, scales, spectrophotometers, ULT freezers.Ability to perform key field service activities: installation, IQ/OQ, preventive maintenance, repair, and calibration.Strong technical and electronic knowledge (mandatory).Degree-level education (advantageous).Demonstrates ability to effectively utilize technology platforms including CRM tools.Strong verbal and written communication skills; proficiency in Microsoft Office.Italian native-level proficiency and fluency in English (written and spoken); additional languages are an advantage.Ability to work effectively in a matrix organization and collaborate with cross-functional teams.Outstanding interpersonal skills with the ability to comfortably interact with various client (local professional, reliable and team-oriented approach.Willingness to travel extensively (approximately 80%), including overnight stays, as required by the role.OUR OFFER Do you recognize yourself in the required skills and competencies?If so, you are encouraged to apply.Now you have the opportunity to come and work at the VWR international part of Avantor.Your professional development will evolve in a collaborative spirit.The position offers a permanent contract - full time – benefit packages.We will also evaluate applications from candidates belonging to the "protected category."Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.Avantor is proud to be an equal opportunity employer.Why Avantor?Dare to go further in your career.Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.The work we do changes people's lives for the better.It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle.It enables medical devices that help a little boy hear his mom's voice for the first time.Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success.At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.Apply todayEEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor.We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information.Requests for accommodation will be considered on a case-by-case basis.Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.Privacy Policy: We will use the personal information that you have submitted to us in order to consider your application for the relevant role.Your privacy is important to us.Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information.It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions.Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.