Italian Speaking Technical Support Agent

2 giorni fa


Milano, Italia Mercier Consultancy Md A tempo pieno

Italian Speaking Technical Support Agent - Work in Greece5 days ago Be among the first 25 applicantsMercier Consultancy MD is seeking an Italian Speaking Technical Support Agent to join our team in Greece.This position is an excellent opportunity for someone passionate about technology and customer service, helping our clients navigate technical challenges with our products.As a Technical Support Agent, you will have the chance to work in a dynamic environment and directly contribute to enhancing our customers' experiences.Key ResponsibilitiesAssist Italian-speaking customers by providing top-notch technical support via phone, email, and chatEffectively diagnose and troubleshoot technical issues related to our products and servicesGuide customers through solutions with clear and concise instructionsDocument customer issues and resolutions accurately in our support systemCollaborate with product and engineering teams to address and elevate complex technical problemsStay informed on product updates and technical changes to continuously provide effective supportRequirementsFluent in Italian (both written and spoken); proficiency in English is a plusPrior experience in a technical support role is advantageousStrong ability to analyze problems and provide effective solutionsOutstanding communication skills to explain technical issues clearly to customersProficient in using customer support tools and CRM platformsAbility to work well in a team as well as independently in a dynamic environmentPassion for technology and commitment to customer satisfactionBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..Seniority LevelEntry levelEmployment TypeFull-timeJob FunctionCustomer Service#J-*****-Ljbffr



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