Strategic Customer Success Manager, Emea
5 giorni fa
This position is posted by Jobgether on behalf of a partner company.We are currently looking for a Strategic Customer Success Manager, EMEA.In this role, you will have the opportunity to drive product adoption, enhance customer health, and ensure long-term value for our partner's most complex and largest enterprise customers.Your expertise will shape the support for a diverse clientele, ranging from rapidly growing teams to established public companies.This position requires a strong understanding of a highly configurable product, providing insight into how customers can effectively integrate these solutions into their hiring processes.Accountabilities- Partner with upmarket customers to drive product adoption and retention.- Manage a strategic portfolio of approximately 20 enterprise customers with significant ARR.- Foster multi-threaded relationships and proactively monitor customer health.- Collaborate with Sales, Product, Support, and Operations teams to align stakeholder communication.- Tailor configurations and create training to meet specific customer needs for successful outcomes.- Anticipate risks and support customers through evolving workflows.Requirements- Minimum of five years of customer success experience in B2B SaaS.- Proven ability to manage strategic customer accounts exceeding $2m in ARR.- Experience working with complex, configurable products.- Strong communication skills to convey complex concepts simply.- Detail-oriented with a focus on timely follow-ups and CRM updates.- Curiosity to explore product details and adaptability to customer needs.Benefits- Emphasis on high-quality work with a focus on thoroughness.- 10-year exercise window for stock options, allowing flexibility.- Unlimited Paid Time Off (PTO) policy.- Fully paid family leave for twelve weeks within the US.- Generous budget for equipment, software, and office furniture.- $100/month education budget, with support for additional professional development.#J-*****-Ljbffr
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