Client Services Advisor
20 ore fa
MissionAs a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets.You will do so by listening and responding to each client in a personalized, efficient and effective manner, by leveraging the resources available, with strong empathy and communication skills.You will also be in charge of developing the clients' loyalty to Fendi, through the use of specific Clienteling strategies.Main Responsibilities:Provide Fendi clients and prospects with a luxury experience in line with the brand values and professionalism across all communication channelsBalance inbound customer outreach with outbound customer outreach to generate sales, develop client relationships and host virtual appointmentsHave a client-centric mindset, passion to connect with customers, resolve their issues and inquiries with outstanding service, in compliance with Fendi policies and proceduresUnderstand and embody the omnichannel mindset, assisting clients in finalizing their purchases in multiple and easy ways, according to their needsDrive to meet and exceed sales, quality targets and KPIsTransmit brand awareness, product knowledge, personalized engagement and storytelling when communicating with clientsProperly update platforms and logs with accurate data and leverage tools and resources dynamically to meet client needsRegularly provide quantitative and qualitative reports on the activity performedShare best practices with managers and team members and promote innovative approaches to solve customer inquiries and develop relationships and salesMaintain a productive and excellent connection with members of the Fendi retail network and relevant internal officesProfile:Minimum 3 years experience in luxury client service (preferably retail, fashion technology companies or hospitality industries).Excellent communication and storytelling skills, both written and verbal (including phone, video, email, live-chat)High motivation, sales-driven approach, energy and passion for customer service and customer-centric mindset.Ability to multi-task and strong organizational skillsWilling to work a varied schedule including hours/days/nights/holidays and weekendsAbility to work in teamFluency in English (spoken and written).Proficiency in any of the following languages is a plus: Italian, German, Spanish, Portuguese, FrenchStrong problem-solving skills with an innovative mindset;always looking for new ways to enhance client experience and maximize salesProficient in relevant computer applications (e.G. MS Office applications), excellent data entry and typing skills.Proficiency in Salesforce is a plus.
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Client Services Advisor
16 ore fa
Lazio, Italia Fendi A tempo pienoMission As a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets.You will do so by listening and responding to each client in a personalized, efficient and...
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Client Services Advisor
12 ore fa
Lazio, Italia Fendi A tempo pienoMissionAs a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets.You will do so by listening and responding to each client in a personalized, efficient and...
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Client Advisor
4 giorni fa
Lazio, Italia Burberry A tempo pienoPURPOSEThe Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success.Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion, and luxury products.As an expert in client engagement and service, the...
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Client Advisor
4 giorni fa
Lazio, Italia Alexander Mcqueen A tempo pienoThe Client Advisor at McQueen in Rome will serve as a passionate brand ambassador, delivering exceptional luxury shopping experiences and fostering client loyalty. This role requires fluency in Italian and English, proven retail experience, and a customer-centric approach. The advisor will engage with clients, exceed sales targets, and maintain the brand's...
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Client Advisor
2 settimane fa
Lazio, Italia Burberry A tempo pienoAt Burberry, we believe creativity opens spaces.Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.This is the core belief that has guided Burberry since it was founded in **** and is central to how we operate as a company today.We aim to provide an environment for...
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Client Advisor...
2 settimane fa
Lazio, Italia Burberry A tempo pienoAt Burberry, we believe creativity opens spaces.Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.This is the core belief that has guided Burberry since it was founded in **** and is central to how we operate as a company today.We aim to provide an environment for...
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Client Advisor...
2 settimane fa
Lazio, Italia Jobbydoo A tempo pienoAt Burberry, we believe creativity opens spaces.Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.This is the core belief that has guided Burberry since it was founded in **** and is central to how we operate as a company today.We aim to provide an environment for...
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Client Advisor
18 ore fa
Lazio, Italia Burberry A tempo pienoClient AdvisorAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in **** and is central to how we operate as a company today.We aim to provide an...
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Client Advisor
2 settimane fa
Lazio, Italia Burberry A tempo pienoAt Burberry, we believe creativity opens spaces.Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.This is the core belief that has guided Burberry since it was founded in **** and is central to how we operate as a company today.We aim to provide an environment for...
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Client Advisor
3 giorni fa
Lazio, Italia Beni Di Consumo E Di Lusso Moda A tempo pienoAt Burberry, we believe creativity opens spaces.Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.This is the core belief that has guided Burberry since it was founded in **** and is central to how we operate as a company today.We aim to provide an environment for...
