F&B Supervisor

Casa Brera, a Luxury Collection Hotel, Milan belonging to Marriott International, is currently recruiting an F&B Supervisor dedicated to Room Service.Reporting to the F&B Outlets Manager, the role will cover any tasks related to the F&B service.This is a full-time position, 5 days a week with 2 days off.Located near the iconic Teatro alla Scala, Casa Brera is an authentic expression of Milan's evocative spirit, intertwined with the rhythm of the Brera neighborhood.The hotel is a gateway to the rich tapestry of Milanese history, art and culture, featuring 101 guestrooms and 15 suites, including the refined Milanese Suite.Favored by locals and guests, Casa Brera is a must-visit location for worldly epicureans, presenting a symphony of flavors with regional cuisine redefined.A rare sky bar and restaurant, Etereo, combines a rooftop pool and panoramic views with exceptional gastronomy, while guests can enjoy delicious breakfast options and classic Milanese aperitivo.The modern team aims to craft unique experiences that connect guests with Milanese heritage in a welcoming and inclusive atmosphere.What you'll doSupervise all Room Service (In-Room Dining) operations ensuring timely, accurate and discreet delivery of orders.Coordinate with the culinary team to guarantee food quality, correct plating and punctual dispatch of room service items.Ensure trays, amenities and in-room dining set-ups meet luxury brand standards.Oversee the collection of trays from guestrooms and floors to maintain cleanliness and efficiency.Handle guest requests, preferences and complaints, ensuring a personalized and high-quality experience.Monitor order-taking procedures, ensuring accuracy, clarity and proper upselling.Team ManagementSupervise, motivate and support the Room Service and Meeting Room team during the shift.Organize daily task assignments and ensure team members follow standards and operational procedures.Coach and train staff on service excellence, guest interaction, privacy, etiquette and brand standards.Provide performance feedback and support onboarding of new team members.Foster a positive, collaborative and service-oriented working environment.Meeting rooms & Events supportManage the setup of meeting rooms for events, ensuring layouts, equipment and F&B requirements meet client expectations and brand standards.Coordinate with Events, Banqueting and AV teams to ensure smooth execution of meetings and functions.Oversee refreshment breaks, coffee stations, lunch breaks and timely room resets.Ensure cleanliness, readiness and maintenance of all meeting spaces.AmenitiesCoordinate the preparation, delivery and presentation of amenities, special setups and in-room welcome experiences.Ensure accuracy of amenity lists, timing of deliveries, and alignment with guest profiles and preferences.Operational ResponsibilitiesEnsure daily checklists and task assignments are completed effectively.Ensure Room Service and meeting areas are fully set up, stocked and ready for service.Order and restock inventory, and maintain accurate records in the purchasing system.Follow all Standard Operating Procedures, brand guidelines, health & safety and hygiene standards.Conduct shift briefings and liaise with culinary and events teams to ensure alignment.What you'll needStrong passion for luxury hospitality and personalized guest service.Previous experience in F&B operations, ideally in Room Service or Banqueting/Events.Strong communication skills and a warm, guest-focused attitude.A warm, people-oriented demeanor and a team-player attitude.At least intermediate knowledge of Italian and English.A safety-first approach.Positive outlook and dependability.Flexibility in work schedule, including weekends, evenings and shifts.What we offerA unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.Part of Marriott International, the largest hospitality brand in the world – this means national and internal promotion opportunities for the right candidates.The sky is your limit here.World-class training and development programs tailored to enhancing your skills and helping you grow within the Marriott family.Work alongside some amazing talent – award-winning, experienced hospitality professionals.Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide – because your wellbeing means so much.Discounts for your friends and family.5 euros breakfast when staying at any of our European hotels.Performance and recognition programs.Wellness and sustainability initiatives.Our highest priority is making you feel as welcome as our guests.We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.Marriott International is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Settore: Hotel/TurismoRuolo: Ristorazione/HotellerieCapriate San Gervasio, Lombardy, Italy 3 weeks agoWe're unlocking community knowledge in a new way.Experts add insights directly into each article, started with the help of AI.#J-*****-Ljbffr