Italian Speaking Customer Support For Sports Betting Platform In Greece
3 ore fa
Overview Mercier Consultancy MD is excited to present an excellent opportunity for Italian Speaking Customer Service Representatives for a leading Sports Betting Platform in Greece.This role is designed for individuals who are enthusiastic about sports and customer service, looking to engage with customers and provide them with an outstanding betting experience.As a representative, you will communicate in Italian, assisting users with their inquiries and ensuring a seamless interaction with the platform.ResponsibilitiesHandle customer inquiries regarding sports betting, including account management, betting options, and promotions via phone, email, and chat in ItalianProvide clear and accurate information about betting rules, payment options, and responsible gambling practicesAssist customers with technical issues related to the betting platform, ensuring quick and effective resolutionsResolve customer complaints and concerns efficiently to maintain high satisfaction levelsDocument all customer interactions accurately in the CRM system for future referenceWork closely with internal teams to enhance service delivery and optimize overall customer experienceStay informed about current sports events and betting trends to offer timely assistance to customersRequirementsFluency in Italian (both written and spoken) is essential; knowledge of English is a plusPrevious experience in customer service, preferably in the sports betting or gaming industryStrong communication skills and a friendly, customer-oriented approachAbility to effectively troubleshoot issues and resolve inquiries with a detail-oriented mindsetExcellent time management skills and the ability to handle multiple tasks in a fast-paced environmentFamiliarity with sports betting platforms and customer service software is preferredWillingness to work flexible hours, including evenings, weekends, and holidays as necessaryRelocation to Greece is required for this positionBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..#J-*****-Ljbffr
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