Telemonitoring Manager

EPTA is a leader in refrigeration sector.Our organization, which operates in compliance with ISO ****, ISO *****, OHSAS ****, and ISO ***** certifications, is multi-plant and multi-logistics hub.To strengthen our strong Technical Assistant function we are currently seeking aCOUNTRY TELEMONITORING MANAGERKEY RESPONSIBILITIES:- Define, implement and maintain best practices and tools as well as global guidelines on telemonitoring service supporting and monitoring the local implementation;- Improve the telemonitoring system, by local reporting (global platform) search and evaluation of new solutions aligned with competitors' moves and technological progresses;- Manage relations with IT department to ensure stability of the entire IT infrastructure (not only the telemonitoring platform);- Support local implementation in the definition of local telemonitoring system, training and first store connection;- Collect and respond promptly new customers' expectations in terms of system upgrade;- Provide the necessary support as subject matter expert and for ad hoc interventions, participating to global and local meetings with customers;- Analysis of serious problems reported by customers such as cold failures;- Constantly checking that the systems installed at customers' premises are updated to the latest version;- Ensure real-time tracking, diagnostics and issue resolution using IoT and AI-driven tools;- Compliance, Security & Risk Management: with the support of Legal and ICT Departments ensure compliance with industry regulations, cybersecurity protocols, and data protection laws;- Business Strategy & Digital Service growth: identify opportunities for expanding remote service offerings and improving revenue streams.REQUIREMENTS:- Professional experience in the role or similar of at least 5 years;- Management experience: preferably in multinational context, with similar dimensions, managing similar activities and international teams;- Languages: fluent English ;- High school or University Degree.WE OFFER: full time contract, bonus, welfare, canteen, ongoing training with our LMS, Smart Working policy, international workplace.The HQ is based in Milan , but the Role is foreseen to be performed in Home Office.The selection process is conducted in compliance with Italian law L.******.Interested candidates should send a detailed CV, with authorization to process data in accordance with GDPR ******** of April 24, ****, regarding privacy, to