Backoffice Agent

FRONT OFFICE AGENTSan Clemente Palace Venice is a majestic five-star luxury resort set on its own private island in the heart of the Venetian Lagoon.Immersed in a 900-year-old historic building rich in Renaissance charm, the property features beautifully restored monastic structures, a 12th-century chapel, and nearly six hectares of ancient gardens with breathtaking views of Venice.Contemporary luxury blends seamlessly with historical architecture, highlighted by six-meter-high ceilings, grand staircases, terrazzo floors, silk-covered walls, and Murano glass chandeliers.Guests enjoy exceptional dining experiences, rotating art installations linked to the Venice Biennale, and moments of pure relaxation at the Longevity Spa, featuring a heated outdoor pool, tennis court, jogging paths, pitch & putt golf course, and a fully equipped kids' club.Mark's Square by private boat, creates an unforgettable luxury experience.As Front Office Agent , you will be a key ambassador of San Clemente Palace Venice and a vital member of the Guest Services team.Managing smooth and efficient check-in and check-out procedures in line with luxury standards• Handling billing, payments (cash, credit cards, direct billing), and ensuring accuracy at all times• Handling incoming calls, messages, and guest correspondence with professionalism and discretion• Coordinating closely with Concierge, Housekeeping, and Engineering to ensure seamless service delivery• Ensuring clear shift handovers and continuity of service• Diploma or degree in Hospitality Management, Tourism, or a related field (preferred)• Minimum 1–2 years of Front Office or Guest Relations experience in a four or five-star luxury hotel• Fluent in Italian and English (written and spoken); additional languages are a strong advantage• Proficiency with hotel PMS systems (Opera, Fidelio or similar) and Microsoft Office• A genuine passion for luxury hospitality and guest service excellence• Based on San Clemente Island , Venice (daily boat transfers required)• Flexible schedule including weekends, holidays, and peak periodsOpportunity to work in one of Europe's most prestigious luxury resorts• Continuous training and professional development• Ready to be part of an exceptional luxury hospitality experience?