Reservations Agent

Employerland, on behalf of a luxury 5-star hotel in Cortina d'Ampezzo, is looking for aBooking Agent.Role OverviewWe are seeking a detail-oriented and guest-focused Booking Agent to join our esteemed 5-star luxury hotel in the heart of the Dolomites.The ideal candidate will possess exceptional communication skills, a passion for delivering unparalleled guest experiences, and a keen eye for detail.As a Booking Agent, you will be the first point of contact for our guests, ensuring their reservations are handled with the utmost professionalism and care.As this is a new opening, a key responsibility will be the configuration of the property management system.Key ResponsibilitiesReservation Management:Handle incoming reservation inquiries via phone, email, and online platforms, providing accurate information on room availability, rates, packages, and amenities.Booking Processing:Accurately input reservation details into the hotel's Property Management System (PMS), ensuring all guest information, preferences, and special requests are correctly recorded.Guest Assistance:Assist guests with modifications, cancellations, and special requests, ensuring a seamless and personalized booking experience.Upselling and Promotion:Identify opportunities to upsell room categories, packages, and hotel services to enhance guest satisfaction and maximize revenue.Communication:Collaborate with the Front Office, Housekeeping, and Sales departments to coordinate room assignments and special requests, ensuring a cohesive guest experience.Problem Resolution:Address and resolve any issues or discrepancies related to reservations promptly and professionally.Reporting:Maintain accurate records of reservation activities and generate reports as needed for management analysis.QualificationsPrevious experience in reservations or front office role within a 5 stars luxury hotelProficiency in hotel reservation systems (e.g., Opera PMS) and familiarity with online booking platforms.Mandatoryknowledge of theSynXisreservation system.Excellent communication skills in English and Italian; additional languages are a plus.Strong organizational skills and attention to detail.Ability to work flexible hours, including weekends and holidays.What We OfferPermanent contract with a competitive salary.Exclusive, dynamic, and international working environment.Professional growth opportunities and continuous training.Company benefits.Meals and accommodation provided for non-residents.The selection will take place after reading the information notice according to Art. 13 EU Reg.********.Please read it on the website