Fulfilment Operations Manager

Join to apply for theFulfilment Operations Managerrole atIKEAResponsibilitiesLead the end-to-end daily running fulfilment unit operations, coach and develop your leaders.Responsible for securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution) to enable an excellent customer and colleague experience.Secure all operations performed with high quality at lowest possible costs, focusing on the customer and maintaining an everyday safe, sustainable, and healthy work environment.Secure close cooperation and strong communication with supply chain management, unit management team, support functions and external transport/service providers to achieve highest goods availability and customer order fulfilment at lowest cost.Responsible for implementing the customer fulfilment sustainability agenda in the assigned unit operations environment.Accountable to ensure the fulfilment operations team complies with the IKEA code of conduct, functional SOPs, internal regulations and local legislation related to health, safety, security and environment.What you'll need to haveGood knowledge of Customer Fulfilment performance monitoring and influencing factors.Good knowledge of working methods securing excellence in fulfilment operation processes together with relevant stakeholders.Good knowledge of supply chain methods, policies and requirements toward the IKEA unit and its business partners.Good knowledge of all relevant SOPs for customer fulfilment to keep all colleagues and customers safe.Good knowledge of resource planning in accordance with potential sales scenarios, forecast and fulfilment flows allocation.Ability to reflect and find value and ideas in collaborating with others and inspire and engage others while being business-minded and having a clear customer focus.Capability to lead in the unknown and transforming environment and to collaborate with different stakeholders.Capability to give and take responsibility and empower colleagues to be entrepreneurial.Ability to manage a high-volume and vibrant retail business in a fast-changing omnichannel environment and to make things happen with flexibility, speed, and simplicity.Ability to communicate in English and Italian.We Care For PeopleAt IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, and acknowledged for its uniqueness, and where we work together in a supportive climate regardless of age, gender, religion, sexual orientation, pregnancy, and ability.Working with us has its rewardsStructured HR processes to support your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc.).Wellbeing Offering, including an Employee Assistance Program (EAP) for immediate and confidential support.Healthy and affordable food: corporate canteen access with complete meals for just over €1.Employee discount: 15% on the purchase of IKEA products for personal use.IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child).Corporate discounts: access to a portal dedicated to co-workers to enjoy discounts for different activities such as travel, leisure, technology and more.Bonuses: we believe that everyone's contribution is needed to achieve (and exceed) our goals, and every year all co-workers can be rewarded for how we develop our business together.Seniority levelNot applicableEmployment typeFull-timeJob functionSupply ChainRetailReferrals increase your chances of interviewing at IKEA by 2x.Get notified about new Operations Manager jobs inRome, Latium, Italy.#J-*****-Ljbffr