Reservation Supervisor

Overview Reservation Supervisor San Clemente Palace Venice • Firenze, ItaliaRESERVATION SUPERVISORSan Clemente Palace Venice – Awarded "Best Hotel in Venice" and ranked among the Top 20 Hotels in the World by Condé Nast Traveller *****).This majestic resort is housed in a 900-year-old historic building with Renaissance charm, featuring restored monastic structures, a 12th-century chapel, and nearly 6 hectares of gardens, offering views of the city, with 196 rooms and suites including Venice's largest and most exclusive suite.Annual art installations rotate in conjunction with the Venice Biennale.The hotel blends contemporary style with Renaissance influences, including six-meter-high ceilings, grand staircases, terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe's premier hotels for art exhibitions.Longevity Spa offers a heated outdoor pool, tennis court, jogging paths, a pitch & putt golf course, and a fully equipped kids' club for a memorable stay.The hotel's proximity to St. Mark's Square and its exceptional culinary offerings invite guests to create truly memorable experiences.As we prepare for our imminent reopening, we are seeking a Reservation Supervisor to join our Sales Team.Role DescriptionAs Reservation Supervisor, you will play a key role in maximizing room revenue and ensuring a seamless reservation experience for our guests.You will oversee the daily operations of the reservations department, maintain high standards of accuracy and customer service, and act as a liaison between the Reservations team and other hotel departments.ResponsibilitiesOverseeing and coordinating daily reservations activities and workload distributionEnsuring all bookings are accurately processed, entered, and confirmed in the systemMonitoring room availability, rate strategy, and inventory in collaboration with the Revenue ManagerHandling VIP and special requests with attention to detail and personalized serviceSupporting and training team members to maintain service and accuracy standardsResponding to guest and travel partner inquiries in a professional and timely mannerReviewing no-shows, cancellations, and revenue reports to identify opportunities for improvementCollaborating closely with Sales, Front Office, and Revenue teams to ensure smooth communication and efficiencyAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotelWhat We're Looking ForPrevious experience in a reservations role within luxury hospitality (supervisory level preferred)Strong knowledge of reservation systems (Opera PMS or similar) and channel management toolsExcellent communication and customer service skillsAnalytical mindset with attention to accuracy and detailStrong organizational and leadership skills with the ability to motivate a small teamFluent in Italian and English (additional languages are a plus)Passion for hospitality, teamwork, and delivering exceptional guest experiencesAdditional InformationLocation: Venice, Italy – Based on San Clemente Island, Venice (daily boat transfers required)Type of work: Full timeFlexible schedule including weekends, holidays, and peak periodsYou must possess the legal right to work in ItalyWhat We OfferA key operational role in one of Europe's most prestigious resortsOpportunity to work in a stunning historical property immersed in art, culture, and heritageCompetitive compensationProfessional growth and learning opportunitiesAccommodation, meals, uniform, and other on-property benefitsA dynamic, supportive, and international team environmentApply NowReady to take the next step in your hospitality career?Send your CV and cover letter to: and quote the reference LINK – Reservation Supervisor in the subject line.Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n.******** - GDPR e saranno utilizzati esclusivamente per la selezione in corso.L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi ****** e ******.#J-*****-Ljbffr