Technical Support Engineer, Italy

The Technical Support Engineer is our recognized, trusted technical expert for the Italian market.You build a strong and trustful relationship with customer and stakeholders and you offer technical support to customers with a focus on design and Features & Benefits to influence purchasing demands.You ensure that our Viking brand is at the forefront of our clients via training to customers, insurers, end-users, consultants and other specifiers of fire protection equipment.Your duties include making visits to specifiers (insurers, fire authorities, end-users, consultants etc) as well as networking in the engineering/building community and supporting local industry related organisations.You will have commercial responsibilities for Water Mist (Econaqua/Procon) and Foam systems.You work closely within our great local team of Sales, Customer Service in Italy and your Technical Support colleagues in other territories.ResponsibilitiesBuild a strong and trustful relationship with customers and stakeholders.Offer technical support to customers with a focus on design and Features & Benefits.Provide training to customers, end users, consultants, specifiers of fire protection.Commercial responsibilities for Water Mist (Econaqua/Procon) and Foam systems.Build a specification and quotation pipeline.Provide technical support to customers and specifiers for water-based product range.Organize and provide training and seminars.Maintain strong contacts with system stakeholders (for example end-users, engineers & insurers) to provide assistance and work towards getting Viking products specified.Work closely within the technical support team in EMEA.Assist customers in complex projects to identify the systems and products they require.Provide technical support to colleagues with accurate technical information.Provide on-site assistance to customers as necessary.Work with the product management team to define our product offering and manage local product approvals.Work closely with the sales, operations and marketing department to launch new products.Participate in Standards Committees and Trade Associations and drive the development of the sprinkler industry.Define and realise solutions for local standards / regulations.Ideally, you are based in Milan area (Viking Italy office is in Milan).The position requires occasional travelling mostly in Italy, but visits may be required to other countries as well.The Technical Sales Engineer will report to the Sales Manager of Viking Italia, also based in Milan.Qualifications and ExperienceBackground in technical / business development within the fire protection or related business.Engineering background (Mechanical/ Electrical/ Electronic) and understanding for the jargon within the contracting business.Good knowledge of Fire protection rules, experience in the design of systems would be an asset.Knowledge of special hazards engineering is nice to have.Prefab/pipework installation experience is desirable.Proven technical skills, experiences.Italian and English languages are a must, French language skills would be an advantage, but are not a pre-requisite.Personal CharacteristicsYou have a helicopter perspective, able to prioritise and get things done.You are well presented, enthusiastic with the drive to succeed in a competitive but developing market.You are valued for your excellent interpersonal communication skills – you can communicate, interact and adapt to all levels in the organization through various channels and methods.You are able to build strong relationships and networks through trust and integrity.You are a self-starter, well organized, able to prioritise and you get things done.You are a listener and able to influence, motivate and convince when needed.You are result oriented and have a strong sense of commitment to deliver.Our OfferStable company: for overthree decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes.We are not just stable; we are a ship that has sailed through storms and emerged stronger.Be part of a team that values tradition, experience, and unwavering commitment.Package: we offercompetitive compensationthat recognises your expertise and dedication.Great place to work: we are not just a big company; we are a close-knit community that spans continents.As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family.Grow your careerwith us, collaborate across borders, and enjoy theadvantagesof a trulyinclusive and nurturing environment.Apply now and become part of our extraordinary journeyContact InformationIf you are interested in this position, please send your Curriculum Vitae and cover letter in English toReferrals increase your chances of interviewing at Viking EMEA by 2x.Job DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Training and Customer ServiceIndustries: Wholesale Building Materials#J-*****-Ljbffr