Transportation Specialist, Amazon Shipping
45 minuti fa
Transportation Specialist, Amazon Shipping Amazon has one of the largest & most trusted shipping networks in India (ATS).We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business.This role will be responsible for managing and growing relationships with our key shipper accounts.We are seeking a street-smart, result-oriented candidate with B2B/SME Customer service or operations experience and preferably from the shipping & logistics industry.Candidate should be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities and changing landscapes.One should be collaborative, but equally data-driven and analytical.The individual should constantly strive to expand our understanding of the metrics and industry.Additionally, you will be responsible for maintaining positive shipper experience by managing critical input levers.Key ResponsibilitiesDeliver positive experience to assigned shipper accounts and support SMs to grow volume while maintaining hygiene parametersHelp refine the business value proposition using local knowledge, secondary research and past dataFollow the standard operating processes to scale the working of the function.Handle customer inquiries regarding pickup schedules, delivery status, and shipping-related issuesProcess and investigate lost, damaged, or delayed package claimsRoot Cause Analysis (RCA) to be performed individually or support Sales Managers with RCA where necessary to improve performanceCoordinate with delivery partners and internal teams to resolve shipping complicationsManage pickup & delivery requests/EscalationsTrack packages and provide real-time updates to customersDocument all customer interactions and maintain accurate recordsIdentify and elevate critical issues when necessaryBasic Qualifications- Graduate MandatePreferred Qualifications- Excel PreferredOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr
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