Service Delivery Manager
14 ore fa
Service Delivery Manager (SDM) – OverviewThales people architect identity management and data protection solutions at the heart of digital security.Business and governments rely on us to bring trust to the billons of digital interactions they have with people.Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more.More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Roma hosts the commercial offices to be close to Customer and Public Administration.Thales CDI provides Customers with technology to assist them in Identity and Biometric Solutions.Primary ResponsibilitiesCustomer point of contact for Support and Maintenance (S&M) contract with the main objective of customer satisfaction.Managing the customer account by providing reporting on the activity (weekly, monthly, committee, KPI, SLA report...), providing evolution advices, managing contract renewals and new offers proposals with sales.Managing the incidents follow up in respect with the SLA and manage escalations.Responsible of the financial follow up of the projects.Responsible for evaluation of risk and opportunities.Controlling supplier contract obligations, communication, and performance monitoring.Coordinate and follow actions of different levels of support in respect with Thales processes.Provide internal reporting of the account activities, profitability and manage the contract with Thales tools, in respect with Thales process.Responsible for continues service improvement process and actions.Follow-up service contract with respect to ITIL practices Knowledge, Skills and Experience.Knowledge, Skills and ExperienceMust have Engineering or Management degree, 8+ years of work experience in IT domain and in service delivery management.Excellent communication skills in English and Italian.Proven experience in external customer relationship management.Availability to travel with notice.Experience in biometric systems and applications is a plus.ITIL certification is a plus.At Thales we provide CAREERS and not only jobs.With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields.Together we believe that embracing flexibility is a smarter way of working.Great journeys start here, apply now#J-*****-Ljbffr
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Service Delivery Account Manager
14 ore fa
Lazio, Italia Epson Europe B.V. A tempo pienoJoin to apply for the Service Delivery Account Manager role at Epson Europe B.V.OverviewThe Service Delivery Account Manager for Printing Solution is responsible for managing and overseeing the delivery of services to clients and securing Epson share of the market for key customer accounts.This role involves coordinating with various teams, ensuring that...
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Service Delivery Account Manager
2 settimane fa
Lazio, Italia Altro A tempo pienoJoin to apply for theService Delivery Account Managerrole at Epson Europe B.V.OverviewThe Service Delivery Account Manager for Printing Solution is responsible for managing and overseeing the delivery of services to clients and securing Epson share of the market for key customer accounts.This role involves coordinating with various teams, ensuring that...
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Service Delivery Manager
4 giorni fa
Lazio, Italia Thales Group A tempo pienoService Delivery Manager page is loaded## Service Delivery Managerremote type:Hybridlocations:Romatime type:Full timeposted on:Posted Todayjob requisition id:R*******Location: Roma, ItalyThales people architect identity management and data protection solutions at the heart of digital security.Business and governments rely on us to bring trust to the billons...
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Service Delivery Manager
4 giorni fa
Lazio, Italia Thales Group A tempo pienoService Delivery Manager page is loaded## Service Delivery Managerremote type: Hybridlocations: Romatime type: Full timeposted on: Posted Todayjob requisition id: R Location: Roma, ItalyThales people architect identity management and data protection solutions at the heart of digital security.Business and governments rely on us to bring trust to the billons...
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Service Delivery Manager
4 giorni fa
Lazio, Italia Thales A tempo pienoJoin to apply for the Service Delivery Manager role at ThalesLocation: Roma, ItalyThales people architect identity management and data protection solutions at the heart of digital security.Business and governments rely on us to bring trust to the billions of digital interactions they have with people.Our technologies and services help banks exchange funds,...
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Lazio, Italia Thales Group A tempo pienoA leading technology company in Rome seeks a Service Delivery Manager to maintain customer satisfaction and oversee service delivery management.The ideal candidate has over 8 years of experience, an engineering or management degree, and excellent communication skills in English and Italian.Knowledge in biometric systems and ITIL certification are...
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Service Delivery Manager
14 ore fa
Lazio, Italia Thales Group A tempo pienoService Delivery Manager (SDM) – Overview Thales people architect identity management and data protection solutions at the heart of digital security.Business and governments rely on us to bring trust to the billons of digital interactions they have with people.Our technologies and services help banks exchange funds, people cross borders, energy become...
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Service Delivery Manager
2 settimane fa
Lazio, Italia Altro A tempo pienoUna società leader nel settore IT, con sede a Bologna, sta cercando un Service Delivery Manager per coordinare progetti innovativi in ambito Artificial Intelligence e Automation.Il candidato ideale ha un diploma informatico e almeno 3 anni di esperienza, con conoscenza della metodologia Agile Scrum e ottima padronanza della lingua inglese.Offriamo un...
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It Service Delivery Manager – Milano
2 settimane fa
Lazio, Italia Dils Srl A tempo pienoA leading financial services company is seeking a Junior Service Manager in Milan.The role involves assisting in service delivery management, monitoring performance metrics, and enhancing IT service quality.Candidates should possess a Bachelor's degree in a relevant field and 1-3 years of experience in IT support.Proficiency in Jira and good English skills...
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Junior It Service Manager
2 settimane fa
Lazio, Italia Euronext A tempo pienoA leading financial services firm is seeking a Junior Service Manager to oversee IT service delivery in Milan or Rome.You will assist in managing client services, track performance metrics, and ensure continuous improvement.A bachelor's degree in IT or related fields with 1-3 years of experience in IT support is required.Strong communication skills,...
