Quality Assurance Lead
2 giorni fa
Quality Assurance Manager - The Lake Como EDITION - season **** Job Description The Lake Como EDITION Nestled along the western shore overlooking the Bellagio mountains, The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience.Lake-view rooms and suites, indoor and outdoor restaurants and bars, a unique floating pool, and a spa sanctuary deliver an unforgettable escape.JOB SUMMARY Implements quality assurance processes and verifies training and development activities are strategically linked to the company's mission, vision, brand standards, and customer targets.Verifies employee satisfaction and focuses on continuous improvement at the property level.This position champions the Quality function and builds support for change.CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.Experience and/or knowledge of hotel business.Ability to understand quality management practices and teach to others.Ability to understand data collection methods.Knowledge of budget preparation and cost control.Working knowledge of statistical measurement tools.Detail orientation and analytical skills.Operations background – depending on hotel facilities, a rooms or F&B background may be preferred.Previous training in guest relations.Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.Experience/trained in Six Sigma or TQM.CORE WORK ACTIVITIES Managing Quality Assurance Goals Attends daily executive committee meetings to give real-time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.Present and share weekly analysis on defect trends, guest feedback and provide recommendations on focus areas.Coordinate a weekly quality meeting focusing on GuestVoice, top incidents, and business standard audits.Record, track, and communicate progress of quality related activities to executive committee members, managers, associates, and the corporate office.Facilitate problem-solving meetings to verify systematic process adherence and use quality tools to achieve resolution.Facilitate process improvement teams, verifying use of systematic processes, and improvement is achievable and measurable.Immerses in operations to better understand issues/defects faced on the ground.Drive several initiatives for business standard audits and GuestVoice.Conduct monthly audit to verify compliance with company and brand standards.Make and execute necessary decisions to keep property moving forward toward achievement of goals.Direct property quality efforts to address critical customer requirements.Complete other reasonable duties as requested by leadership.Executing Quality Training Programs Partner with Learning & Development (L&D) to train executive committee members and managers on problem-solving, process improvement, and strategic planning techniques.Develop specific training designed to improve service performance.Drive brand values and philosophy in all training and development activities.Partner with L&D team to verify
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Quality Assurance Engineer
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Bardi, Italia Leap29 A tempo pienoOur Company is looking for a Quality Assurance Engineer to join our team.RESPONSIBILITIESTo prepare, update, review quality procedures and instructionsTo prepare, in cooperation with other departments, the quality control procedures to be applied for the products and /or required by applicable standards (PED, ATEX,....)To maintain quality records including,...
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Quality Assurance Lead
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Bardi, Italia Marriott Hotels Resorts A tempo pienoA global luxury hotel brand in Como is seeking a Quality Assurance Manager for the **** season.The role involves implementing quality assurance processes, managing training programs, and ensuring operational excellence to enhance guest satisfaction.Candidates should possess a degree in Business Administration or related field, and have significant experience...
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Quality Assurance
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Quality Assurance Specialist
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Quality Assurance Engineer
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Bardi, Italia Jobbit A tempo pienoOur Company is looking for a Quality Assurance Engineer to join our team.RESPONSIBILITIES: As Quality Assurance Engineer, he/she will be introduced in Quality Department and will be able to prepare and review the Quality documents (procedures, operating instructions...) required by the Company Quality Management System, by ISO **** standard and by any other...
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Quality Assurance Engineer
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Bardi, Italia Spirax Sarco Italia A tempo pienoOur Company is looking for a Quality Assurance Engineer to join our team.ResponsibilitiesAs Quality Assurance Engineer, he / she will be introduced in Quality Department and will be able to prepare and review the Quality documents (procedures, operating instructions...) required by the Company Quality Management System, by ISO **** standard and by any other...
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Quality Assurance
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Quality Assurance Manager
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Bardi, Italia Bto Research A tempo pienoJoin to apply for theQuality Assurance Managerrole atBTO Research??Vuoi fare la differenza e lavorare dove il cambiamento si costruisce ogni giorno?Unisciti a noi!Chi è BTO?Siamo un centro di ricerca e consulenza indipendente del GruppoRelatech, attivo inItalia e all'estero, dove affianchiamo organizzazioni e realtà complesse nei loro percorsi di crescita...
