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F&B Reservation Coordinator

2 settimane fa

Lazio, Italia Hosco A tempo pieno

HoscoPOSITION SUMMARYProcess all reservation requests for the Food & Beverage (F&B) department, including changes and cancellations, received via phone, fax, or email.Identify guest needs and engage with guests professionally over the phone.Verify availability of F&B outlets and place reservations accordingly.Accommodate and document special requests.Provide information and answer questions about the property's facilities, services, and F&B outlets.Enter, update, and access data accurately in the F&B reservation system.Follow proper escalation procedures when handling guest concerns or issuesFollow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: None#LI-Onsite#LI-FF2At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International.Bewhere you can do your best work,beginyour purpose,belongto an amazing global team, andbecomethe best version of you.Settore: Hotel/TurismoRuolo: Customer Service