Security Monitoring Specialist

SummarySecurity Monitoring Analyst I has ideally one year of experience.The primary responsibilities include performing analyses and solving tasks within security monitoring and incident response according to defined procedures.They process also tickets/requests from customers and communicate with customers following defined procedures.They create manuals under the supervision of a more experienced colleague.Additionally, they conduct security research based on assignments from senior colleagues, create and fine-tune rules and exclusions, and document the tuning outputs.They must be familiar with existing ESET XDR products and internally used systems.They resolve and respond to tickets related to XDR products, report bugs, and suggest improvements within the products.Conducting threat hunt activities according to defined hypotheses and procedures, recording the output, and creating threat hunting hypotheses under supervision are also key responsibilities.The results of their work and their quality meet the requirements of the manager and do not require frequent monitoring.Job DescriptionFUNCTIONAL RESPONSIBILITIES AND DUTIESPerform analyses and solve tasks within security monitoring and incident response according to defined procedures.Create manuals under the supervision of a more experienced colleague.Address requests/tickets from customers and communicate with them according to defined procedures.Conduct security research based on the assignment of a more experienced colleague.Create and fine-tune rules and exclusions under the supervision of a more experienced colleague and document the tuning outputs.Be familiar with existing ESET XDR products and internally used systems.Resolve and respond to tickets related to XDR products.Report bugs and suggest improvements within the products.Conduct threat hunt activities according to defined hypotheses and procedures, recording the output.Create threat hunting hypotheses under the supervision of a more experienced colleague.Share knowledge and experience with colleagues within your own team.Prepare reports according to the instructions of a superior employee, in collaboration with senior colleagues.Perform PR activities in the field of security according to the assignments of a superior employee (e.g., lectures at universities, conferences, etc.).Provide support and training to colleagues from other branches (L1/L2 teams) according to the assignments of a superior employee.Continuously develop professional knowledge and skills and stay updated on the latest trends and technologies.Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.REQUIREMENTS Education:Master degree (security) Experience:Years of work experience: 1-2 Knowledge:N/A Language:English language skills on B2 level.Communication:N/A Managerial skills:N/A Personal characteristics:N/APrimary locationMilanAdditional locationsTime typeFull timeGet to know us:Our office is primarily Sales & Marketing oriented.The ESET branch in Milan, Italy, focuses on providing cybersecurity solutions tailored to the local market, enhancing the company's presence in the region.ESET has been active in Italy for many years, establishing itself as a trusted provider of digital security solutions, including endpoint protection and advanced threat management.The Milan office supports both business and individual customers, emphasizing local partnerships, training, and technical support to adapt to the evolving cybersecurity landscape.ESET's commitment to the Italian market reflects its global mission of delivering top-tier cybersecurity solutions while maintaining a localized approach to better serve customers' needs.Established:****At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture.We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation.