Team Leader

Team LeaderJob Description: Our company is developing, and you can expand your career along with it.Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support.This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.This is a hands-on Team Leader position that will require an individual to solve customer support issues, managing the day-to-day support provided by our team across multiple sites in Europe.The team consists of On-Site Technicians (OSS) that visit customers' machines to solve support related problems or resolve issues remotely.This team interfaces with the Service Desk and other support teams to achieve the deliverables supporting the OSS contract.Candidates should have experience managing teams, delivering a quality service on customer sites.Job ResponsibilitiesManage OSS team across EuropeHelp and encourage the team to meet ticket handing standardsManage weekly team meetings to ensure training and information distributed to all the teamSchedule yearly reviews with team, making sure all details are recorded on HR systemsEnsure all sites are visited and incidents / request solved within KPICo-Ordinate onsite support with Customer Client Service LeadManage response to computer related request and incidentsProvide installation and upgrade services of supported hardware and softwareSupport of key engineering applications at use within the businessProvide on-site support to the Turin siteEnsure planning, schedules, breaks, code of conduct etc. are respected by the team membersJob Requirements4 Years' experience in an IT Support Role1 Year experience as a team leaderLanguage skills: Proficiency in Italian and a good level of EnglishHardware knowledge of Lenovo equipmentGood knowledge of MS Office 365Ability to co-ordinate with multiple IT teams to achieve desired outcome and previous experience in vendor managementITIL Certification is a big plusIMAC - Previous IMAC / Onsite experienceProficient in Microsoft Office 365, including Skype / TeamsExperience using ticketing tools to manage support (Service Now)Candidates need to be adaptable, efficient, and able to work independentlyStrong sense of customer service and good organizational skillsExcellent Verbal and Written Communication SkillsAbility to multitask and team focusedThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification.It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.What's next: Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality.We understand and encourage the importance of being youAbout us We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini.We sincerely apologize for any confusion or inconvenience this may have caused.Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters.If you receive any unsolicited messages requesting payment or personal information, please disregard them.Legitimate job offers only follow interviews conducted with our hiring managers or clients.We will never ask for payment at any stage of the recruitment process.Stay vigilant and feel free to reach out for verification.Your safety and security are our top priorities.Thank you for your understanding and cooperation.#J-*****-Ljbffr