Customer Assistant

5 giorni fa

Firenze, Italia Global Blue A tempo pieno

Kick-start your career in a dynamic, multicultural environmentAs a Customer Refund Specialist , you'll interact face-to-face with international travellers, delivering excellent service and gaining hands-on experience in customer care.This entry-level role is perfect for people-oriented individuals ready to grow in a fast-paced, global setting.Main duties and responsibilitiesVerify and refund Tax Free Forms to international travellersEnsure a satisfactory experience for our customersPrevent refunding mistakes and fraudPrepare reports as neededObserve Global Blue and Merchant's policies, guidelines and proceduresWhy You'll Love This Role Work in a multicultural environment with colleagues and customers from around the world; Be part of a front-line team that values collaboration, integrity, and service excellence; Gain valuable experience in face-to-face customer interaction and managing refund paymentsMain KPIsNumber of refunded transactionsRefunding mistake ratioReporting and collaborationReports to: ManagerCollaborates with:Peers in Refund, Processing, and Quality AssuranceRefund & Security ManagerMerchant staffSales organizationBackground and EducationThis is an entry-level role and a university degree is not required .What matters most is your ability to communicate effectively, work well with others, and engage confidently with international customers.We're looking for candidates who have:Excellent spoken English – this is essential Knowledge of additional languages is a strong plus (especially Arabic, Chinese, or Russian) A natural ability to work face-to-face with the public in a professional and welcoming manner Strong teamwork skills and a collaborative mindset Previous experience in customer-facing roles (retail, hospitality, airport, or front office) is helpful but not mandatorySpecific skills and knowledgeMust be fluent in English.Other helpful languages in order of relevance: Arabic , Chinese, Russian Must be dedicated to service and customer satisfactionMust be trustworthy to handle large amounts of cashMust have a clean criminal recordAgile and detail-oriented approach

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