Senior Travel Agent

About BizAwayHere at BizAway, we Deliver the Future of Travel.We are a solid international company with strong ambitions and great expertise.With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.We know that success comes from People and deserves to be recognized.Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for.We are looking for:We are looking for a driven and enthusiastic Senior Travel Agent - German Speaking (m/w/d) , with experience in customer care call centers (inbound calls, emails, and chats) that can solve customer concerns and create a seamless customer experience.Your role in BizAway :End-to-End Travel Management: Independently manage business travel requests from initial quotation to final confirmation.Comprehensive Booking: Utilize a Global Distribution System (GDS) to plan and book flights, hotels, car rentals, and other necessary services.Policy-Compliant Guidance: Offer expert advice and recommend optimal travel solutions, strictly adhering to client corporate travel policies.Adaptive Problem Solving: Professionally and promptly handle changes, cancellations, and unforeseen situations, including emergencies.Client Relationship Management: Foster high client satisfaction and cultivate lasting professional relationships.Your basic qualificationsProven experience of at least 3-5 years as a Travel Agent, preferably in the business travel (corporate travel) sector.Fluent command of the German language (native or C1 level), both written and spoken.Knowledge of Italian and English is considered a strong plus.Excellent knowledge of at least one GDS (e.g., Amadeus, Sabre, Galileo).Strong customer orientation and excellent communication skills.Precision, attention to detail, and the ability to work independently.Exceptional problem-solving skills and the ability to handle stress.Knowledge of tourism market dynamics, airfare rates, and visa regulations.We are also interested inHighly organized and detail-oriented, with the ability to work effectively under pressure.A natural problem-solver, skilled in navigating complex situations.Tech-savvy and proficient with digital tools, demonstrating a keen interest in technology.Multilingual abilities are a plus.Our offerContract type: PermanentWorking hours: Full-time – 40h/week, with rotating shifts that may include night shifts, weekends, and public holidays.Hybrid: Smart Working Policy (2 days remotely and 3 in the office), flexible working hours and great offices in EuropeSalary: Starting from the 4th level and above with a salary range from 25K to 35K, in accordance with the National Collective Agreement for the Commerce sector (CCNL Commercio)Equity in the company (stock options plan) and a Welfare programA seat on a scale-up with skyrocketing growthDevelopment of your entrepreneurial spirit, having the chance to implement real-impact business decisionsMulticultural and international teamCollaborative and smart environment to work and learnFree coffee to kick-start your day and free beers to celebrate togetherThe company ensures equal employment opportunities and pay transparency for all individuals, in compliance with Article 3 of the Italian Constitution, Legislative Decree ******** (Equal Opportunities Code), Law ********, EU Directive *******/EC, and the more recent EU Directive ******** on pay transparency.The selection process is open without any discrimination based on gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion.Candidates are invited to review the privacy notice pursuant to Article 13 of EU Regulation ******** (GDPR) and Legislative Decree ********, as amended by Legislative Decree ********.