Data Quality Specialist, Agi Data Services

Data Quality Specialist, AGI Data Services - G T QualityJob ID: | Amazon.com Services LLCQuality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations.Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow.When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions.They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side-by-side observations, and metric analysis.Through regular side-by-side sessions, they identify opportunities for workflow enhancement and quality improvements.The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on their deep understanding of processes.They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows.This comprehensive approach ensures quality remains at the forefront of our operational excellence.Key ResponsibilitiesDefine and implement quality metrics for established workflowsCreate prescriptive actions for quality issuesPartner with customers, operations and internal support teams to optimize workflow qualityConduct side-by-sides to identify opportunities for workflow enhancement and quality improvementsAnalyze data trends and develop solutionsMonitor quality performance and coach operations teamsCreate and maintain quality metrics reportsHandle customer escalations and recommendationsEvaluate and suggest improvements for quality toolsSupport process documentation and implementationBasic QualificationsBachelor's degree or equivalentAdvanced-level proficiency in English language (C1+ or equivalent fluency by Common European Framework of Reference for Languages (CEFR) standards).Preferred QualificationsExperience working in fast-paced environments, and managing workload even during times of stress, or escalated activityExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below.Your Amazon package will include sign-on payments and restricted stock units (RSUs).Final compensation will be determined based on factors including experience, qualifications, and location.Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.Learn more about our benefits at .USA, MA, Boston - $***** - $***** USD hourlyPosted:January 12, **** (Updated 5 days ago)#J-*****-Ljbffr