Quality Coordinator Customer Care Management | Posizione Internazionale
4 giorni fa
Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure qualitatively operational control and to continuously improve customer satisfaction.Your tasks:You will be the counterpart of day-to-day exchanges with service providers about quality monitoring. You will analyze the quality monitoring outcome and the feedback we recieve from our customers form different sources (surveys, reviews, etc) to have an overview of our customer insights and decide actions to improve our service and our customer satisfaction.Furthermore you will support the Quality Manager in the set up of an international quality framework, creating, updating or improving processes and features.Your contribution:With the responsibility to deveop and establish methods for the implementation of a continuous improvement process you will execute quality controls, regular review the quality instruments and stay in contact with different stakeholder.You will also be responsible that KPI targets are met by Service Provider and internally by controlling internal measures on day-to-day business.Your environment:Customer Care Management is an international matrix organization in which you will work together with colleagues from France, Germany, Italy and Poland.Your liberties:If you have a passion for Customer Service, like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.What you bring alongWhere bonprix is, is in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do". Ideally, you also bring the following with you:Your education:You have successfully completed a bachelor's or graduate degree with a business or communication orientation.Your experience:You are experienced in quality management methods and tools as well as customer care processes. You have an excellent understanding of quality processes and the ability to develop ideas and concepts effectively and creatively. Experience in handling internal and external data in accordance with the General Data Protection Regulation (GDPR) is also desirable.Your skills:You have a minimum B2-level English proficiency as well as C1-level German and a good Office 365 knowledge. Other languages you speak, like Dutch, Czech or Swedishare a bonus.You also have strong customer experience skills, so that you know how to improve it by analyzing KPI and deriving measures/actions.Your softskills:You have an intercultural mindset and openness and you already worked and collaborated with a team of people of different cultures and backgrounds. Thanks to your interpersonal communication skills, you will be able to understand, integrate, and appreciate the diverse needs and perspectives within the workplace and with external stakeholders.You are flexible and have a good stress control, while working in a dynamic and changing international environment, where you will need to adapt quickly to new situations and high-paced, sometimes stressful, rhythms.You are a positive and motivated person who approaches challenges with energy and enthusiasm – you are proactive.Your future tools:You will work with QlikSense, SAP CRM, Jira.Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now??Apply now(fill in the form in English - indicating the desired RAL € - and attachCV in English)
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